CRM Coordinator

Project overview

Our Entertainment client is seeking a CRM Coordinator to join their team for the next 9 months, 40 hours/week. This role is onsite 5 days a week in New York City or Burbank Working hours: 10am to 7pm Role Summary The CRM Coordinator supports the execution and operational management of customer relationship management (CRM) initiatives, with a primary focus on in-app banner workflows and campaign coordination. This role works cross-functionally with internal stakeholders and external vendors to ensure campaigns are executed accurately, issues are resolved efficiently, and CRM operations run smoothly.

The ideal candidate is highly organized, detail-oriented, and experienced managing multiple projects, tools, and deadlines in a fast-paced environment.

Top Must Have Skills 3+ years of experience in CRM operations, lifecycle marketing, or marketing operations Experience supporting CRM platforms such as Salesforce, Braze, or similar marketing technology tools Strong organizational skills with exceptional attention to detail Experience managing workflows, tickets, timelines, and cross-functional coordination Ability to prioritize multiple projects and meet deadlines in a fast-paced environment Strong communication and stakeholder management skills Familiarity with project management tools such as Airtable, Jira, and Asana Additional Qualifications Experience working with in-app messaging, banner management, or customer engagement platforms such as Redfast or similar tools Basic reporting, analytics, and campaign performance tracking experience Understanding of CRM documentation, playbooks, and operational processes Experience working with external vendors and cross-functional teams Basic HTML knowledge preferred Demonstrated problem-solving skills and ability to troubleshoot platform or campaign issues Responsibilities Create and manage tickets for CRM campaigns and promotional initiatives Coordinate the execution of in-app banner workflows and other CRM-related campaigns Organize and maintain CRM assets, including naming conventions, campaign calendars, documentation, and shared folders Log, track, investigate, and help resolve issues across CRM and marketing technology platforms, including Salesforce, Braze, SDKs, Redfast, and related systems Partner with internal teams and external vendors to ensure timely delivery and successful execution of CRM initiatives Maintain and update CRM documentation, operational playbooks, and internal processes to improve team efficiency and consistency Support reporting and campaign tracking activities as needed Provide operational coverage for CRM assignments when leadership team members are out of office to ensure business continuity Monitor project timelines, identify risks, and proactively communicate updates to stakeholders Assist with day-to-day CRM coordination, execution, and operational support as needed Contribute to process improvements that enhance campaign accuracy, efficiency, and scalability across CRM programs In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.

This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Benefits

Project details

• Start: flexible
• Remote: onsite
• Location: New York, NY - Burbank, CA, US
• Rate: 35-39 EUR/h