Required skills
Languages: English
Job description
Location: Edinburgh or Halifax (Hybrid Working) We are currently looking for a Customer Journey Manager who can: - Understand end-to-end Credit journeys deeply, pulling insights from disparate data/processes/systems and mapping them (Visio/Figjam) - Optimise journeys continuously from both customer and business perspectives - Orchestrate across functional bo
Project details
Edinburgh or Halifax (Hybrid Working)
We are currently looking for a Customer Journey Manager who can:
Essentially: a strong journey-design and customer-insight specialist who can bridge business, tech, and data to improve Lending/Credit customer outcomes during a major platform migration.
- Understand end-to-end Credit journeys deeply, pulling insights from disparate data/processes/systems and mapping them (Visio/Figjam)
- Optimise journeys continuously from both customer and business perspectives
- Orchestrate across functional boundaries
- aligning Product, Experience Design, and Engineering to ensure journey effectiveness
- Support transformation from Legacy on-premise architecture to cloud-based orchestration and third-party SaaS
- Translate insight into prioritisation and design decisions alongside the Product Owner and feature team
- Drive continuous improvement and manage change within established frameworks
- Communicate effectively to varied audiences and coach others
- Start: immediately
- Duration: 6 months
- Remote: hybrid
- Location: Edinburgh, United Kingdom, GB
- Languages: English
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