Job description
Project overview
Talent International is currently recruiting multiple Customer Service Agent to work for the NSW Government , based in Parramatta. This position is a 6-month contract with a view to be extended, and the role pays $37.50 per hour + Super.
7.5 hours a day / 37.5 hours a week
Flexible/Hybrid working options available
About the Role
The program delivers crisis payments and energy support worth millions of dollars annually.
In this role, you will:
About You
We are looking for candidates who have:
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on [contact removed] / [contact removed] for a confidential discussion.
- Assess customer eligibility for government assistance programs
- Communicate with customers via phone and email
- Liaise with energy retailers to coordinate support for customers
- Provide clear, accurate and empathetic customer service
- Work within established frameworks to make eligibility decisions
- Meet KPIs in a fast-paced, high-volume environment
- Experience in high-volume contact centre or customer service environments
- Strong communication skills (written and verbal)
- Ability to quickly learn and apply complex information
- A proactive, adaptable and can-do attitude
- High attention to detail and integrity in decision-making
- Confidence working with vulnerable or distressed customers
Project details
- Start: flexible
- Remote: hybrid
- Location: Parramatta
- Rate: 38-38 EUR/h
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