Customer Service Representative,Member Svc Call Center

Project overview

Customer Service Representative, Member Service Call Center

Job Description

We are seeking dedicated Customer Service Representatives to join our Member Service Call Center team. In this role, you will resolve complaints and inquiries, provide information to members, prospective members, providers, other insurance carriers, agents and brokers, attorneys, employer groups, and other member or provider representatives both in writing and over the telephone. You will address issues related to medical coverage, claims, referrals, eligibility, appointment access, service complaints, physician selection, fee quotes, and patient billing issues.

Responsibilities

Essential Skills

Additional Skills and Qualifications

Work Environment

This is a 100% remote position within Washington state, with the requirement to be local to a designated hub for equipment pickup. The call center operates from 8:00 am to 8:00 pm, seven days a week, with most shifts from Monday to Friday, 8:00 am to 5:00 pm. Training involves three weeks of classroom-style learning followed by four weeks of nesting. Candidates must have a private work station and be prepared to work weekends if assigned, with flexibility to trade shifts. Utilizes Epic system, with comprehensive training provided.

Job Type & Location

This is a Contract position based out of Renton, WA.

Pay and Benefits

The pay range for this position is $21.62 - $21.62/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 4, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

• Resolve complaints and inquiries from members and prospective members.
• Provide accurate information to members, providers, and other representatives.
• Handle health plan-related issues including medical coverage and claims.
• Address delivery system issues such as appointment access and service complaints.
• Communicate effectively both in writing and over the telephone.
• Minimum of one year of high volume call center experience.
• Experience working from home.
• Strong communication and problem-solving skills.
• Proficiency with dual monitor setups and MS Windows applications.
• Attention to detail.
• High School Diploma or GED required.
• Experience in a regulated industry such as healthcare, insurance, banking, or credit.
• Preferred experience in healthcare or insurance call centers.
• Familiarity with medical or health plan insurance member support.

Project details

• Start: flexible
• Remote: remote
• Location: Renton, Washington, USA, US
• Rate: 22-22 EUR/h