Customer Success Manager - B2B Customer Support

Project overview

You will support our Customer Success Manager and, in daily operations, be the person who calls customers, clarifies their concerns, and ensures they are satisfied and successful with us.

Responsibilities

You will schedule check-in calls with our customers and keep track of upcoming appointments. You will conduct check-ins yourself and actively call customers. You will resolve customer concerns quickly and solution-oriented, from support questions to success topics. You will handle customer onboarding step-by-step and guide new customers through their start. You will advise customers on using the platform and how they can get the most out of us. You will relieve the Customer Success Manager and step in when capacity is needed. You will document customer contacts cleanly and pass feedback to the team.

You will use AI tools to make your work more efficient, for example, for preparation, summaries, and communication.

Requirements

Very good, professional communication and tone, on the phone and in Google Meets. A neat, confident demeanor, good charisma, and a friendly, solution-oriented approach. No fear of making phone calls, you enjoy calling customers. Daily use of AI tools like Claude, ChatGPT & Co. and general technical understanding. A high level of comprehension, performance, and a real desire for the task. Experience in Customer Success is great, but not a must, we will teach you the rest. Experience from HR or Sales, because anyone who has been in Sales themselves knows how to advise customers.

Very good German skills, good English is a plus.

Project details

• Start: flexible
• Location: DE
• Languages: German