Required skills
- Customer Experience Consulting
- Customer Experience Design
- Customer Journey Mapping
- Process Analysis
- Process Optimization
- Stakeholder Interviews
- CX Design
- Customer Journeys
Languages: German
Job description
Experienced CX Consultant needed for an international transformation and customer experience project in the construction industry. The role requires strong seniority, excellent interview skills at management level, and experience in analyzing and designing customer journeys.
Project overview
For our client in Zurich/Vienna, we are looking for an experienced CX Consultant to support an international transformation and customer experience project in the construction industry.
Responsibilities
- Planning, conducting, and moderating interviews with stakeholders up to C-level
- Identification, analysis, and visualization of customer journeys along complex business processes
- Development of concrete recommendations for action to improve customer experience
- Analysis of existing processes and identification of optimization potential
- Collaboration with an international project team from the client and consulting side
- Independent management of own work packages and proactive coordination with relevant stakeholders
- Application of pragmatic and results-oriented methods for developing sustainable solutions
Requirements
- Demonstrable experience in Customer Experience (CX) Consulting
- Sound knowledge in Customer Experience Design
- Experience in developing and visualizing customer journeys
- Expertise in Process Analysis and Process Optimization
- Experience in conducting and leading interviews at management and C-level
- Ability to act independently and confidently even in demanding client environments
- Very good German language skills, both written and spoken
Nice to have
Does this sound like an exciting position?
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Job profile (Y7P4L2)
IT - IT Management
Zurich
Contracting
Part Time, 30-50%
01.12.2026 - 31.03.2027 ++
- Experience from projects in the construction or infrastructure sector
- Experience working with international stakeholders
- Knowledge of a pragmatic, hands-on consulting approach
- Experience in interdisciplinary transformation or innovation projects
Project details
- Start: 2026-12-01
- Location: Zürich, CH
- Languages: German
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