Desktop Computer Technician

Project overview

We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, and system-related issues, maintaining endpoint devices, supporting enterprise technologies, and ensuring a high-quality user experience.

The ideal candidate is a proactive problem solver with strong technical troubleshooting skills, experience supporting Windows environments, and a commitment to delivering exceptional customer service. This position requires onsite presence and close collaboration with employees, vendors, and internal technology teams.

Key Responsibilities

Required Qualifications

Preferred Qualifications

What You'll Bring

Work Environment

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Job Facts: Contract Independent | On-site | USD $20.00 - 24.00 per hour

Skills: User Experience, Collaboration, Customer Satisfaction, Lifecycle Management, Issue Tracking, Operating Systems, Computer Science, Information Technology, Remote Support, Help Desk, Microsoft Windows, Microsoft Office, Incident Management, Analytical Skill, Problem Solving, Conflict Resolution, Communication, Customer Service, Technical Support, CompTIA, Network+, Microsoft Certified Professional, Cisco, Cisco Certifications, Microsoft, Windows PowerShell, Dell, Hardware Support, Bomgar, Management, Provisioning, Computer Hardware, Software Asset Management, Attention To Detail, Workflow, Service Management, Insurance, Privacy, Marketing

Reference: Dice Id: cxjudgpa | Position Id: 1161297

• Provide day-to-day technical support for internal users, addressing hardware, software, and system-related issues.
• Diagnose, troubleshoot, and resolve technical problems in a timely and professional manner.
• Serve as an escalation point for desktop support incidents and service requests.
• Follow up with users to ensure issues have been fully resolved and customer satisfaction expectations are met.
• Support endpoint lifecycle management, including device deployment, configuration, maintenance, and replacement.
• Work with vendors and third-party support providers to troubleshoot and resolve technology issues.
• Document incidents, resolutions, and support activities within the ticketing system.
• Manage and maintain hardware and software asset inventories.
• Assist with operating system deployments, device provisioning, and endpoint management initiatives.
• Handle confidential and sensitive information with professionalism and discretion.
• Participate in on-call support rotations and provide support outside of standard business hours when required.
• Associate's degree in Computer Science, Information Technology, or a related field; equivalent work experience will also be considered.
• Minimum of 4 years of desktop support, technical support, help desk, or endpoint support experience.
• Experience supporting Microsoft Windows environments, including Windows 11.
• Proficiency with Microsoft Office Suite applications.
• Experience using ticketing and incident management systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated commitment to customer service and end-user support.
• Industry certifications such as:
• CompTIA A+
• CompTIA Network+
• Microsoft Certified Professional (MCP)
• Cisco CCNA
• Experience with:
• Microsoft AutoPilot
• Microsoft Intune
• PowerShell
• Dell hardware support
• Bomgar
• BeyondTrust
• Patch My PC
• Experience with enterprise endpoint management and device provisioning.
• Familiarity with hardware and software asset management practices.
• Strong customer-first mindset with a passion for helping users succeed.
• Ability to quickly learn new technologies and processes.
• Resourceful troubleshooting skills and attention to detail.
• Ability to work independently while collaborating effectively within a team environment.
• Strong organizational and follow-through skills.
• Ability to prioritize multiple tasks and adapt to changing business needs.
• Knowledge of support processes, workflows, and service management best practices.
• This is a fully onsite position.
• Candidates must be available to work onsite Monday through Friday at designated office locations based on business needs.
• Participation in an on-call rotation may be required.
• Work schedules and shifts may vary based on operational requirements.

Project details

Phoenix, AZ Salary: $20.00 USD Hourly - $24.00 USD Hourly Description:

Desktop Support Technician

• Start: flexible
• Remote: onsite
• Location: Phoenix, AZ, US, US
• Rate: 20-24 EUR/h