Desktop Engineer

Project overview

An excellent opportunity for a Desktop Support Engineer to provide hands-on technical support to Front Office and operational users in a fast-paced environment. You'll support Windows desktops, mobile devices, business-critical applications, and end users, ensuring issues are resolved efficiently while contributing to ongoing improvements, automation, and IT projects.

Client Details

The organisation operates in the Financial Services industry and is based in central London

Description

Profile

A successful 'Desktop Support Engineer' should have:

Job Offer

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

• Provide Level 1 and Level 2 desktop support via phone, email, and in person.
• Troubleshoot and resolve hardware, software, application, and mobile device issues.
• Install, configure, and upgrade desktops, laptops, peripherals, and software.
• Investigate incidents methodically and identify root causes to prevent recurring issues.
• Prioritise support requests based on business impact and urgency.
• Keep users informed with clear and timely communication throughout issue resolution.
• Collaborate with engineering and wider IT teams to resolve complex technical problems.
• Support enterprise desktop standards, system configurations, and automation initiatives.
• Create and maintain technical documentation, support procedures, and user guides.
• Assist with IT projects while maintaining high-quality day-to-day support services.
• Minimum of 2 years' experience in a desktop support or IT support role.
• Strong knowledge of Windows 11 and Microsoft 365 technologies.
• Experience supporting Microsoft Intune-managed environments.
• Knowledge of Windows-based PCs, iOS devices, and remote user support.
• Practical troubleshooting skills across hardware, software, operating systems, event logs, and networking fundamentals.
• Ability to diagnose and resolve technical issues both remotely and face-to-face.
• Understanding of desktop management standards, automation, and best practices.
• Experience contributing to technology projects and delivering against deadlines.
• Excellent customer service, communication, and stakeholder management skills.
• Proactive, organised, and capable of managing multiple priorities in a busy environment.
• Interim Desktop Support Engineer contract based in Stamford.
• Daily rate of £250 to £350, dependent on the level of experience.

Project details

• Start: ASAP
• Duration: 6-12 months
• Location: City of London, UK, GB
• Rate: 31-44 EUR/h