Job description
Project overview
Role: Desktop Support Engineer/2nd Line Support
Project details
£170 per day - Limited CompanyLocation: Central London- Fully onsiteDuration: 1 month initially
Start date: ASAP
Standard hours: Mon-Fri, 9am-5pm
Role
We are assisting a client who seek a Desktop Support Engineer/2nd Line Support Analyst for their London site. This role will best suit a good communicator, who is technically competent, possesses a strong work ethic and enjoys providing excellent customer service.
Key Responsibilities
Required Skills & Experience
- Provide onsite 1st & 2nd line desktop support to end users
- Troubleshoot and resolve hardware and software issues
- Support Microsoft Office Suite and standard business applications
- Assist users transitioning to Windows 11
- Deliver excellent customer service and timely issue resolution
- Escalate complex issues where necessary
- Proven experience in desktop support/2nd line IT support roles
- Strong knowledge of Microsoft Office Suite
- Experience supporting mobile devices and printers
- Solid troubleshooting and problem-solving skills
- Strong communication and interpersonal abilities
- Start: ASAP
- Duration: 1 month
- Location: Central London, UK, GB
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