Desktop Support Specialist - Onsite - 3 month Contract - January Start

Project details

£200/day

Inside IR35

Location - Central London - Fully Onsite

Senior Desktop Support Specialist

We are seeking an experienced Senior Desktop Support Specialist to provide advanced technical support within a large enterprise environment. Acting as an escalation point for the Desktop Support team, you will troubleshoot complex hardware and software issues, deliver VIP and deskside support, and ensure high levels of service across the business.

Key Responsibilities

Key Requirements

Please get in touch if of interest

• Act as the senior escalation point for desktop and end-user support issues.
• Monitor ticket queues, prioritise workloads and ensure SLA targets are met.
• Provide VIP, deskside, remote access and mobile device support.
• Support Microsoft 365, Windows environments and enterprise hardware.
• Manage user accounts, Active Directory administration and endpoint configuration.
• Support office moves, conference room technology and telecoms.
• Mentor and provide technical guidance to junior support team members.
• Work closely with Infrastructure and Security teams to resolve technical issues.
• Participate in an on-call support rota.
• 5+ years' experience in Desktop Support within an enterprise environment.
• Strong Windows 10/11 and Microsoft 365 support experience.
• Advanced Active Directory and Microsoft Endpoint Configuration Manager (MECM/SCCM) knowledge.
• Experience with hardware troubleshooting, VPN, remote access and mobile devices.
• Good understanding of LAN/WAN networking and wireless technologies.
• Experience supporting Cisco Unified Communications (UC/Jabber).
• Strong VIP support, customer service and communication skills.
• Start: January 2027
• Duration: 3 months
• Remote: onsite
• Location: London, UK, GB
• Rate: 25-25 EUR/h
• Languages: English