Experienced / Senior Production Engineer (Banking) in Lyon

Project overview

Experienced / Senior Production Engineer (Banking) in Lyon

Perform MCO, incident management, and evolution of the authentication and electronic signature products managed by the ICG team.

Strong project constraint: Aptitude for resolving technical AND functional incidents.

Technical skills

RUN and functional incident management - Confirmed - Mandatory

Linux Redhat - Confirmed - Important

Oracle SQL - Junior - Important

Openshift/Kubernetes - Confirmed - Important

Language skills

Professional English (Mandatory)

We are evolving this cutting-edge system, moving from 2 historical applications (ICG and CFN) to 4 key applications (ICG, OASIS, CFN, Trust), and have recently integrated new components like Docusign/Universign.

Within our department, we are currently 12 people with:

 A BUILD pole responsible for:

 A RUN pole responsible for:

ʘ Technical environment:

 System: Linux

 Container: Openshift, Docker

 Databases: Oracle

 Middleware: Apache, Tomcat

 Supervision: Zabbix, Grafana, AppDynamics, ELK, Newtest / Datametry

 Deployment: XLDeploy / XLRelease, Ansible (Tower), Bitbucket, ArgoCD, IAS

 Security: HSM, Venafi, Application Firewall, certificate management, cryptography

 Ticketing: ServiceNOW

 Scripting/language: Bash, Python, Java

 Scheduling: VTOM, Control-M

 Your future role: primarily resolving technical incidents (critical incidents, platform restarts) and functional incidents (end-user support) for 70% of the activity, as well as performing deployments for 30% of the activity.

 Profile sought:

Production Engineer - Regions - N4 Profile Definition

Participates in various project phases or may lead the project.

Implements technical solutions.

Performs diagnostics to identify causes of malfunctions, proposes and implements corrections and backup solutions.

Proposes solutions to improve the performance of their area of activity.

Ensures, if necessary, interface with experts from other domains and manages exchanges with subcontractors.

Defines the rules for good operating system management.

Designs, if necessary, standards and rules for good management and systematically verifies their application (IT security, quality...).

Ensures the upgrade, assembly, consistency, and validation of various software (packages, databases, specific developments) in compliance with the chosen architecture.

Takes charge of integrating new applications or software packages (transactional and/or batch) in compliance with current standards and procedures.

Performs reception, validation, and packaging of components.

Installs and makes components available.

Performs technical acceptance and validation of components/applications.

Participates in the improvement of industrialization and deployment processes and tools.

Works in close and continuous collaboration with the Development, Infrastructure, and Security teams.

Takes charge of the operational maintenance of hardware and software infrastructures related to user infrastructure technologies (remote deployment, packaging, messaging, groupware, directories, etc.).

Specifics for technical testing:

Familiarization with the change and its technical context.

Completes the proposed test plan.

Prepares test infrastructures.

Validates documents and procedures for production.

Performs various technical tests.

Analyzes results.

Contributes to diagnostics in case of malfunction.

Writes detailed reports to aid the GO/NOGO decision for production deployment.

Builds or updates reusable test assets for future integrations.

Reports to the Integration Manager.

Contributes to continuous improvement.

Industrializes recurring technical tests (automation, tooling...).

Develops scripts and tools to automate tasks and improve operational efficiency.

Designs and maintains automation using tools like Terraform or Ansible.

FinOps: Proposes solutions to optimize performance and reduce costs.

Supports development teams in implementing best security practices and using DevSecOps tools.

Stays updated on new security threats and DevSecOps tool evolution for continuous process improvement.

• Application deployments from pre-production to production
• Project monitoring
• Change monitoring and planning
• Participating in crisis cells during production incidents
• Managing the backlog of level 2 to 3 incidents assigned to the department, covering both technical and functional issues
• Leading crisis cells during production incidents and ensuring the escalation and follow-up of technical and functional elements with our suppliers
• Participating in operational committees with our various suppliers regarding our issues and incidents.
• Contributing to the development of new scheduling chains (via VTOM) and daily monitoring of existing chains
• Optimizing application supervision via Zabbix, ELK, AppDynamics, Grafana to be as proactive as possible in incident detection
• Solid and versatile technical skills to quickly understand our ecosystem (Linux, Kubernetes/Openshift, databases, network, scripting...). Architecture holds no secrets for you.
• A strong desire to understand the banking business and delve into customer journeys, exchange flows, and security challenges in this sector.
• The desire to develop expertise in key cybersecurity areas (strong authentication, electronic signature).
• Motivation to focus on both functional aspects (understanding client issues, product objectives, etc.) and technical aspects (system, application expertise, etc.).
• Strong aptitude for managing technical/functional incidents, with the ability to handle very diverse incidents.
• As the applications managed within the team operate 24/7, the position is subject to on-call duty and out-of-hours interventions.

Project details

• Start: ASAP
• Duration: 24 mois
• Remote: hybrid
• Location: Lyon, Auvergne-Rhône-Alpes, FR
• Languages: French