Experienced Support Technician - Unit Remote Distribution

Project overview

Context:

As part of the Workstation and Asset Management proximity activities

Ensure Unit Remote Distribution and contribute to the proximity tasks carried out by the team

MISSIONS:

Windows, CA Distribution Tool, Remote Control, Autocom Management, Asset Management

EXPECTED SKILLS:

Profile sought

REQUIRED PROFILE:

Work environment

• Ensure unit remote distribution via the MEMCM tool: handle requests, identify affected workstations, verify prerequisites, initiate deployments, and monitor their successful execution.
• Monitor installation results, analyze remote distribution failures, and perform corrective actions within the scope of proximity; escalate anomalies requiring further expertise.
• Intervene on workstations for provisioning, upgrades, and incident resolution: prepare equipment, install authorized software, verify functionality, and assist with deployment.
• Diagnose hardware and software incidents, intervene on-site or remotely, and verify service restoration with the user.
• Perform telephony interventions related to provisioning, upgrades, and incidents, in compliance with autocom management procedures and authorized scope.
• Ensure workstation park updates and local stock monitoring: record assignments, movements, returns, and status changes of equipment; contribute to inventories and report discrepancies.
• Track requests, interventions, and deployment results in monitoring tools; document actions taken and ensure usable handover in case of escalation.
• Contribute to other proximity tasks of the team, coordinate interventions, and apply security and asset management procedures.
• ENVIRONMENT: Workstation
• Telephony
• TECHNOLOGY in the scope:
• Support for Windows workstations: preparation, configuration, software installation, diagnosis, and resolution of common incidents.
• Operational use of MEMCM for unit remote distribution: targeting workstations, initiating installations, monitoring statuses, and analyzing deployment errors.
• Understanding of remote distribution mechanisms and ability to intervene in the mentioned tooling environment, particularly the CA tool, according to perimeter procedures.
• Proficiency in remote control tools and ability to conduct structured diagnostics while assisting the user.
• Skills in telephony support and routine autocom management, within the limits of granted authorizations.
• Asset and stock management: maintaining inventory data, tracking assignments and movements, monitoring availability, and ensuring data accuracy.
• Traceability of interventions, writing clear technical reports, and transmitting necessary information to support or expertise teams.
• Application of security procedures, respect for data confidentiality, and use of administration rights in accordance with authorizations.
• Organization, prioritization of requests, rigor in checks, and ability to work in coordination with the proximity team.
• Experienced support technician with practical experience in proximity support for Windows workstations and asset management.
• Operational experience in software remote distribution, particularly with MEMCM, and ability to monitor deployment from request handling to result verification.
• Ability to autonomously handle common provisioning, upgrade, and incident resolution interventions, while identifying situations requiring escalation.
• Practice in equipment and stock monitoring, with particular attention to inventory accuracy and movement traceability.
• Aptitude to intervene on telephony requests within the scope and to apply autocom management procedures.
• Service-oriented, clear communication, and pedagogical skills to assist users and explain actions taken.
• Rigor, reliability, ability to manage priorities, and team spirit to contribute to the continuity of proximity activities.
• IT training or equivalent professional experience in user support and workstation management; the diploma level, minimum experience duration, and any certifications remain to be specified according to client requirements.

Project details

• Start: ASAP
• Duration: 18 mois
• Remote: hybrid
• Location: Chartres, Centre-Val de Loire, FR
• Languages: French