Expert Technical Microsoft Azure

Project overview

Context of the mission

As part of strengthening our Microsoft support and expertise teams, we are looking for a Technical Azure Expert capable of handling complex incident analysis, providing technical support to teams, and interacting with Microsoft teams during escalations. The consultant will act as a technical reference for client environments and contribute to the continuous improvement of operational practices.

Main missions

Technical expertise and support

Take charge of complex and critical technical cases.

Perform in-depth investigations and detailed reproduction of incidents.

Produce technical analysis reports associated with client files.

Liaise with operations teams (OPS).

Manage escalations to Microsoft CSS (Customer Support Services) when necessary.

Analyze trends and recurring incidents to identify areas for improvement.

Profile sought

Technical governance

Monitor service quality and the functioning of production environments.

Critically review production operations and propose necessary improvements.

Ensure the quality and relevance of the Knowledge Base.

Write and maintain technical procedures, documentation, and operational guides.

Manage and maintain environments dedicated to incident reproduction.

Team management and support

Provide technical management for support and operations teams.

Participate in activity monitoring and employee support.

Organize and conduct skills transfer.

Actively contribute to team skill development.

Act as a mentor and technical reference for support engineers.

Work environment

Required skills Technical expertise

Very good command of Microsoft Azure environments.

Exchange Online Teams SharePoint Online Entra ID (Azure AD) Intune Microsoft 365 Security

Solid skills in diagnosing and resolving complex incidents.

Good understanding of Microsoft Cloud architectures.

Knowledge of operational best practices and level 3 support.

Cross-functional skills

Analytical and synthesis skills.

Excellent writing skills.

Service and customer relationship orientation.

Ease in communicating with Microsoft teams and technical stakeholders.

Pedagogical skills and ability to transmit knowledge.

Languages Fluent French. Professional English mandatory (oral and written).

Minimum 5 years of experience in Microsoft Azure and Microsoft 365 technologies.

Significant experience in expert support, technical architecture, or Technical Lead roles.

Profile close to a Technical Architect with a strong operational focus.

Ability to work in demanding production environments.

Project details

• Start: ASAP
• Duration: 3 mois renouvelable
• Location: Bagneux, Hauts-de-France, FR
• Rate: 50-63 EUR/h
• Languages: French