Required skills
- Onsite Support
- 2nd Level Support
- Hardware Installation
- Software Configuration
- Incident Management
- Service Request Management
- Troubleshooting
- Client Support
- Rollouts
- Hardware Replacement
- Workstation Moves
- IT Documentation
- Ticketing Systems
- Networking
- LAN
- Peripherals
- Windows Clients
- Field Service
Languages: German
Job description
The role involves providing onsite and 2nd level IT support, including installation, configuration, and troubleshooting of hardware and software. The candidate will handle incidents, service requests, and perform rollouts and hardware replacements.
Project overview
Your area of responsibility
Your benefits with us
- Responsibility for onsite support and 2nd level support
- Installation, configuration, and support of hardware and software
- Processing of incidents and service requests
- Error analysis and troubleshooting in the client environment
- Execution of rollouts, hardware replacement, and workstation moves
- Documentation of activities performed
- Professional and personal development opportunities
- You can contribute your own ideas and actively shape things with us
- Networking and just having fun at team events, Christmas parties, or summer festivals
- Subsidy for computer workstation glasses
- Secure and constant utilization over the entire project period
- Company pension scheme
Requirements
- Completed vocational training, e.g., IT specialist for system integration, IT system electronics technician, or a comparable qualification
- Several years of professional experience in IT support or field service, as well as with Windows clients
- Routine handling of ticketing systems as well as networks, LAN, and peripherals
- A valid class B driver's license and willingness for on-site assignments
- Practical knowledge in rollout and migration projects as well as in the documentation of IT processes
- Fluent German language skills, both written and spoken
Project details
- Start: ab sofort
- Remote: onsite
- Location: Potsdam, Deutschland, DE
- Languages: German
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