Required skills
- IT Support
- Ticket Management
- SLA Management
- User Administration
- IT Project Management
- Process Automation
- Team Leadership
- Supplier Management
- IT Asset Management
- IT Security
Languages: French
Job description
A freelance Support Manager is sought for a transition period to ensure user support, IT support projects, and user administration.
Project overview
In response to market evolution and the emergence of freelance status, Jane Hope puts people back at the heart of exchanges by acting as a trusted intermediary between freelancers and companies.
Our client, based in Pertuis (84), is looking for a freelance Support Manager (m/f) to ensure a transition period.
MISSIONS
Ensure user support:
· Resolution and prioritization of N1/N2 tickets
· Monitoring of KPIs in terms of SLA and customer satisfaction
· Analysis of recurring issues and proposal of corrective actions
Lead projects related to IT support:
· Implementation and automation of internal processes
· Co-construction of the IT roadmap related to your scope
Ensure administration and management of the user base:
· Management of administration and security of user accounts
· Supervision and N1/N2 maintenance of IT and telephony equipment as well as their peripherals
· Management of suppliers and IT purchases within the allocated budget
Team Management
· Lead a team of 3 people
Project details
- Start: flexible
- Remote: onsite
- Location: Pertuis, France, FR
- Rate: 50-50 EUR/h
- Languages: French
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