Functional Support & Testing Consultant - Payments (m/f)

Project overview

Introduction & Summary

We are looking for an experienced consultant in functional support and testing for Monetique / Payments. This role will involve monitoring, support, and configuration of business services, with a particular focus on optimizing service quality. The ideal candidate must have expertise in ITIL methods and experience in technical projects related to payments.

Main responsibilities

Required skills

• Ensure daily monitoring of the functional operation of LCLF services.
• Provide functional expertise and advice.
• Monitor and manage incidents, problems, and changes.
• Respond to LCLF functional requests from clients.
• Produce service quality reports.
• Perform functional tests in pre-production.
• Participate in the implementation and support of client projects.
• Ensure functional configuration management.
• Develop operational procedures and documentation.
• Expertise in Databases.
• Knowledge of Office and Cloud tools.
• Certificate management and Messaging support.
• Skills in security and methodology.
• Mastery of API_GATEWAY, ELK, GRAFANA technologies.
• Use of CONFLUENCE/JIRA, ITIL and ITSM.
• Writing procedures and instructions.
• Linguistic knowledge of English and French.

Nice to have

• Experience with SAFER PAYMENT and SAP BI.
• Use of monitoring software such as Zabbix and Splunk.
• Knowledge of Tokenization and Instant Payment technologies.

Project details

• Start: flexible
• Duration: > 12 months
• Remote: hybrid
• Location: Île-de-France, France, FR
• Languages: French, English