Required skills
- Genesys Cloud
- Contact Center
- Healthcare
- Requirements Analysis
- System Integration
- APIs
- Web Services
- REST
- JSON
- Authentication
- Interface Integration
- Workflows
Languages: German
Job description
Seeking a Genesys Cloud Consultant to design and integrate a contact center solution within the healthcare sector, focusing on requirements analysis, process configuration, and system integration.
Project overview
Job ID: CP-*
Responsibilities
- Recording, analyzing, and evaluating requirements from service, business, and IT areas
- Creating technical and functional concepts based on Genesys Cloud
- Configuring contact center processes and functions, particularly:
- Routing
- Queues
- Skills
- IVR (Interactive Voice Response)
- Digital communication channels
- Workflows
- Integrating Genesys Cloud into existing system landscapes, for example:
- CRM systems
- Patient service systems
- Identity management systems
- Workforce management systems
- Creating and documenting interfaces and technical concepts
- Accompanying configurations, tests, and acceptances
- Support during migration, rollout, and handover to operations and support
- Planning and conducting workshops
- Documenting technical and functional decisions
- Regular reporting of project status to project management and stakeholders
Requirements
Your contact person at auteega GmbH:
Adrian Weinast
Senior HR Consultant
- Sound practical experience with Genesys Cloud
- Ideally, experience in implementation and integration projects with Genesys Cloud
- Knowledge of contact center processes and their technical implementation
- Experience with APIs and web services
- Knowledge of REST and JSON
- Knowledge of authentication methods
- Experience in interface integration
- Very good German language skills, spoken and written
- Good English language skills for documentation and coordination
Project details
Remote Share / Home Office: 100%
10/16/2026
Assignment Period: 4 months (extension possible)
Assignment Volume: 100%
We are looking for a Genesys Cloud Consultant for the conception and integration of a contact center solution in the healthcare environment. The focus is on analyzing functional and technical requirements, configuring contact center processes, and integrating Genesys Cloud into existing IT system landscapes.
The project initially focuses on the conception phase. A subsequent contract for implementation is intended.
- Start: 2026-10
- Duration: 4 Monate
- Remote: remote
- Location: dresden, Deutschland, DE
- Languages: German
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