Required skills
Languages: French
Job description
Project overview
We are looking for a GENESYS Production Engineer for a 24-month mission in Paris 13th.
Technical Skills
Language Skills
Detailed Description
The mission consists of putting Middle Offices into Production:
- Genesys
- Confirmed
- Imperative
- GAX/GA
- Windows
- Important
- Professional English (Secondary)
- Configure Genesys technical resources (IVR flows, agents, planning, skills, etc.), via the GAX GUI, to declare Middle Offices
- Participate in deployment planning in coordination with the Project (Edition/Business Deployment team), based on capacity
- Participate in writing documentation, procedures, internal and for the Service Center which ensures Level 1 support for incidents
- Diagnose and handle incidents within the assigned scope.
- Assist and support Business users in learning the configuration, to make them autonomous
- Strengthen the team responsible for configuration and participate in their development
Project details
- Start: 2026-11-16
- Duration: 24 mois
- Location: 75013 PARIS, FR
- Languages: French
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