ICT Operations Support Digital Workplace 50%

Project overview

ICT Operations Support Digital Workplace 50% | Bern

For an exciting, company-wide IMW rollout in the workplace environment, we are looking for a technically affine and communicative personality who excels in both 2nd level support and coordination/organization.

Responsibilities

Experience:

Reference No.: 925220DO

Role: ICT Operations Support Digital Workplace (m/f/d)

• Support for 2nd level support for the IMW workplace
• Processing and coordination of support tickets
• Support during the rollout on-site in the extended IT Lounge
• Accompanying and supporting employees with device changes and workplace changes
• Support with initial sightings and identification of technical issues
• Coordination between Workplace Support, Engineering, and ServiceDesk
• Interface to Engineering on CIP topics and continuous improvement of processes
• Support in lifecycle and rollout management (planning, communication, commissioning)
• Commissioning and tracking of activities
• Participation in the further development and optimization of rollout processes
• Experience in IT Workplace / Desktop Support, ideally in 2nd level
• Technical understanding and corresponding training or practical experience in the IT environment
• Affinity for Windows 11 and modern workplace technologies
• Experience with device changes, rollouts, or lifecycle topics is an advantage
• Enjoyment of a role that combines support and coordination in roughly equal measure
• Strong organizational and coordination talent
• Communicative and service-oriented personality
• Confident demeanor when dealing with various stakeholders
• Independent, structured, and solution-oriented way of working
• German very good
• French at least conversational level; English skills are also possible or advantageous
• Willingness to work approx. 80% on-site in Bern
• Experience in 2nd level support of workplace solutions.
• Experience with device changes, workplace rollouts, or tasks in client lifecycle management.
• Knowledge of Windows 11 and Microsoft Intune.
• Experience with ticketing tools such as Jira or BMC; familiarization with the tools used is possible.

Project details

Bern and region

50%

01.01.2027

End: 31.12.2027

If this position has sparked your interest, please send us your complete dossier via the link in this advertisement. If this position does not quite fit your profile and you would like to receive other positions directly, you can also send us your dossier via this advertisement or to [contact removed]. Contact us for more information about our company, our positions, or our attractive payroll-only program: [contact removed].

• Start: 2027-01-01
• Location: Bern, CH
• Languages: German

Source notes

ITech Consult is a Swiss company certified according to ISO 9001:2015 with branches in Germany and Ireland. ITech Consult specializes in placing IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is for project search and work.