Implementation Consultant

Project overview

For a long-term enterprise project for our client, we are looking for an experienced ServiceNow specialist (m/f/d) with a focus on CSDM, Discovery Management, and CMDB, starting January 2027. In this role, you will be responsible for the independent conception, optimization, and quality assurance of central data and architecture processes in a complex system landscape.

Skills

What we offer

Attractive opportunities to shorten your personal payment term No more time-consuming invoicing necessary Fast, reliable fee payment Conclude project contracts via electronic signature

• Project duration: 01.01.2027 – 31.12.2027
• Project volume: 200 person-days
• Work model: Hybrid (50% remote share)
• ServiceNow Implementation & Operation: Implementation, ongoing optimization, and operation of relevant ServiceNow modules.
• CMDB Management: Continuous maintenance of the CMDB, in-depth error analysis, and creation of correction scripts to ensure data integrity.
• Discovery Management & Automation: Support and optimization of discovery processes (including ACC, SNMP), including modification of patterns and probes (if necessary). Handling of discovery errors, including ticket handling and incident automation.
• Enterprise & Business Architecture: Co-design of the data infrastructure and architecture, considering business requirements (Business Architecture).
• Knowledge Transfer: Structured knowledge transfer and establishment of sustainable data maintenance processes for relevant stakeholders.
• Quality Assurance & Documentation: Ongoing quality assurance and creation of reports on discovery quality, as well as complete technical and functional documentation in Confluence.
• ServiceNow & CSDM: Sound project experience in the implementation and optimization of ServiceNow modules and in-depth expertise in CSDM (Configuration Service Delivery Modelling).
• Discovery & Scripting: Very good knowledge of Discovery Management (especially ACC and SNMP), experience in adapting patterns and probes, and routine in writing correction scripts (JavaScript / ServiceNow Scripting).
• CMDB & Process Automation: Proven practical experience in CMDB maintenance, Root Cause Analysis, ticket handling, and incident automation.
• Architecture Understanding: Strong know-how in Enterprise Architecture with a focus on data infrastructure and data architecture, as well as a good understanding of business contexts (Business Architecture).
• Tooling & Methodology: Confident use of Confluence for technical documentation and experience in defining and implementing QA and reporting standards.
• Work Style & Soft Skills: Independent, results-oriented work style, strong communication skills for knowledge transfer, and the ability to explain complex technical issues clearly.

Project details

• Start: 01.01.2027
• Duration: 12 Monate
• Remote: hybrid
• Location: 30453 Hannover, DE
• Languages: German