Required skills
- Incident Management
- Problem Management
- ITIL
- Major Incident Management
- ServiceNow
- ITSM
- Service Desk
- Agile
- SAFe
- Service Management
Languages: Dutch
Job description
As an Incident Manager, you will ensure the reliability of Enexis' OT services and intervene in case of serious disruptions. You will coordinate daily activities of the OT support organization and collaborate with Product Owners and Agile teams on structural improvements.
Project overview
As an Incident Manager, you ensure the reliability of Enexis' OT services and intervene in case of serious disruptions.
Profile of the suited interim professional:
- Monitoring and improving the quality of the incident management process
- Monitoring lead times, performance, and agreed service levels
- Identifying risks and bottlenecks in incident handling
- Analyzing incident patterns and converting them into improvement initiatives
- Preparing reports and advising on improvement measures
- Stimulating collaboration between support teams, engineers, suppliers, and operations
- Consulting with problem management regarding recurring disruptions
- Managing disruptions with a major impact on operations
- Coordinating major incidents involving multiple parties
- Organizing and leading incident calls, war rooms, and crisis meetings
- Providing clear communication to stakeholders and management
- Evaluating major incidents and following up on improvement measures
- Coordinating the daily activities of the OT support organization (four employees, two locations)
- Acting as an operational point of contact and promoting knowledge sharing and uniform working methods
- Collaborating with Product Owners and Agile teams on structural improvements within SAFe
- Experience with ITIL, specifically in incident and problem management
- Practical experience with major incident management
- Familiarity with ServiceNow or a similar ITSM platform
- Experience with support or service desk organizations
- Understanding of technical impact, with the ability to coordinate with specialists
- Bachelor's or Master's work and thinking level
- At least five years of experience in incident management, service management, or a comparable coordinating role
- Familiarity with Agile working methods, preferably SAFe
- Experience in an environment where availability, continuity, and operations are of great importance
Project details
- Start: flexible
- Duration: 12 months
- Location: Zwolle, Overijssel, Gelderland, NL
- Languages: Dutch
Indexed by 9am's meta-search. You are a job provider? Claim or manage this listing
Found on planetinterim.com