Interim - Transformation Manager (m/w/d) mit Financial Services/Banking Know-How.

Project overview

Für unseren Kunden suche ich nach einem Transformation Manager (m/w/d) mit Financial Services/Banking Know-How.

Project details

November 2026

Dauer: May 2027

100%

Frankfurt am Main (40% onsite, approx. 2 days/week)

Projektsprache: German & English

Seeking a senior transformation leader with 10+ years of IT Infrastructure Services and MSP provider transition experience to advise, shape, and drive Infrastructure Services transformation initiatives across Service Desk, Digital Workplace, Network, and Data Center services. The role will lead strategic improvements in service delivery, operating models, employee experience, automation, AI adoption, and service management capabilities to enhance business outcomes and user experience.

Key Responsibilities

Required Experience

Bei Interesse freue ich mich auf Ihre zeitnahe Rückmeldung mit einer kurzen Darlegung Ihrer Passgenauigkeit zu dieser Position.

Herzliche Grüße,

Anna Klas

Senior Recruitment Consultant - YER Deutschland GmbH

• Define and lead Infrastructure Services transformation strategies and roadmaps.
• Drive modernization of service delivery models, including DevOps and automation-led operations.
• Lead AI-driven improvements across Service Desk and Infrastructure Services.
• Drive Experience Management initiatives leveraging Qualtrics/XMO and Digital Employee Experience analytics (Nexthink).
• Lead Modern Device Management and Digital Workplace transformation initiatives.
• Drive enhancements to IMACD processes, service recovery capabilities, and operational excellence.
• Identify and implement SMAX process, workflow, and tooling improvements.
• Lead T-Core and related platform enhancement initiatives.
• Provide strategic advisory support to senior stakeholders and service tower leaders.
• Establish governance, KPIs, and continuous improvement programs across Infrastructure Services.
• Extensive experience leading Infrastructure Services transformation programs.
• Strong knowledge of IT Service Desk, Digital Workplace, Network, and Data Center services.
• Strong stakeholder management, consulting, and executive communication skills.
• Experience with SMAX, Qualtrics/ XMO, Nexthink, and service management transformation
• Proven track record in AI, automation, DevOps, and operational improvement initiatives.
• Experience in Financial Services/ Banking
• Start: 2026-11
• Duration: 7 Monate
• Remote: hybrid
• Location: Frankfurt, Deutschland, DE