IT Change and Communication Lead

Project overview

IT Change and Communication Lead

Whitehall Resources currently require an experienced IT Change and Communication Lead to work with a key client.

The role ensures that IT initiatives, risks, incidents, and changes are communicated clearly, consistently, and effectively to executive leadership, governance forums, and the wider organisation, supporting informed decision‑making, business continuity, and successful adoption.

This position plays a critical decision‑support role within Enterprise IT, translating complex IT delivery, cyber, and operational inputs into clear, concise, and executive‑ready communication and reporting.

Key Responsibilities

Executive & Board‑Level Reporting

IT Governance & Leadership Communications

End‑User & Global IT Communications

OCM & PMO‑Integrated Change Reporting

Local & Site‑Based Communications

Cross‑Functional Coordination

Scope of Accountability

The role covers, but is not limited to, the following reporting and communication areas:

Qualifications & Experience

Required

• Own and coordinate the development of CEO‑level IT reports covering IT, GBS, CID, and Security.
• Support Board and Audit Committee materials, including Enterprise Risk Management (ERM) inputs.
• Produce and coordinate Executive downtime and major incident updates (e.g., SAP Priority 1 incidents).
• Ensure executive materials are accurate, aligned, risk‑based, and suitable for senior leadership and Board audiences.
• Develop and manage reporting and presentations for:
• IT Governance Committee (CIO)
• IT / GBS Town Halls
• IT and Cyber leadership presentations (e.g., ERP strategy)
• Ensure consistent core messaging across leadership forums.
• Translate programme, operational, and cyber delivery information into leadership‑relevant insights.
• Coordinate IT Service Desk and Major Incident communications to end users.
• Manage IT end‑user updates during incidents, outages, and significant IT changes.
• Partner closely with Global Communications and Branding teams to ensure alignment with corporate communication standards.
• Ensure communications are timely, clear, actionable, and audience‑appropriate.
• Lead IT Project OCM Assessments aligned to PMO governance (e.g., Gate 2 readiness).
• Provide ongoing OCM oversight and planning support to IT project teams.
• Identify, track, and escalate change readiness, adoption, and communication risks.
• Embed OCM considerations into IT delivery rather than treating them as stand‑alone activities.
• Coordinate site‑specific IT communications (e.g., Dublin office screens, events, and updates).
• Localise enterprise IT messaging while maintaining global consistency.
• Act as the central coordination point between:
• Enterprise IT delivery teams
• Cyber & Security
• IT PMO
• Global Communications
• External partners and managed service providers
• Ensure a single version of truth across all IT communications.
• CEO IT Reporting (weekly / monthly)
• Board & Audit Committee reporting (quarterly)
• ERM IT inputs (quarterly)
• IT Governance Committee reporting (bi‑monthly)
• IT / GBS Town Halls (quarterly)
• IT & Cyber executive presentations (ad hoc)
• Service Desk and Major Incident communications (ongoing)
• End‑user IT communications (ongoing)
• IT OCM assessments and oversight (ongoing)
• Site‑based IT communications (monthly)
• Executive downtime and incident updates (variable)
• Proven experience in IT communications, organisational change, PMO, or transformation roles.
• Demonstrated ability to deliver C‑suite and Board‑level reporting.
• Experience operating in complex, matrixed IT environments.
• Strong stakeholder management and influencing skills.
• Excellent written and verbal communication skills, with the ability to simplify complex technical information.

Nice to have

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

• Experience supporting large‑scale IT initiatives (e.g., ERP, SAP, Cyber, GBS, Infrastructure).
• Familiarity with Organisational Change Management methodologies (Prosci / ADKAR or equivalent).
• Experience working with managed service providers or system integrators.

Project details

• Start: flexible
• Remote: hybrid
• Location: Hybrid-remote in Dublin, IE
• Languages: English