IT Consulting Service Delivery Management

Project overview

Westhouse is one of the leading recruitment companies for the placement of highly qualified specialists from the entire IT lifecycle and engineering sector.

For our client, we are currently looking for an

IT Consulting Service Delivery Management - Remote & Frankfurt

Framework Information

Your Qualifications

• Reference: 180487
• Start: 2026-10-22
• Duration: Until 31.12.2026+Extension
• Location: Remote & Frankfurt
• Scope of Work: full-time48 PT Remote 2 PT Frankfurt
• Languages: DE
• (MUST) Experience in program, delivery, or supplier management (> 3 years of experience)
• (MUST) Practical experience in IT projects as a project manager or comparable in the context of implementing SaaS solutions, cloud/AWS environments, and related software development (> 5 years of experience)
• (MUST) Practical experience in contract, performance, or claims management (> 3 years of experience)
• (SHOULD) Experience and in-depth understanding of service provider/contract management (SaaS/work/service, SLAs, change requests, addendums). (> 5 years of experience)
• (SHOULD) Experience in collaborating with international implementation service providers Senior (> 5 years of experience)
• (SHOULD) Experience in setting up, further developing, and applying SLA/quality reporting for service provider management Senior (> 5 years of experience)
• (SHOULD) Experience in establishing and managing software release processes in agile IT projects (> 3 years of experience)

Responsibilities

Interested?

Interested? We look forward to receiving your comprehensive CV in electronic form.

Your Contact Persons

Merve Ilkiz

P: [contact removed]

E: [contact removed]

• Analysis and evaluation of performance and delivery status
• Consolidation of relevant information on risks, dependencies, open points, and action requirements
• Creation and updating of action, risk, and decision summaries
• Evaluation of impacts on scope, quality, and deadlines
• Preparation of decision bases for project, delivery, and management committees
• Analysis of the provider's performance organization and collaboration
• Evaluation of performance, capacity, and competence planning as well as resulting risks
• Analysis of organizational changes and their impact on service delivery
• Evaluation of collaboration, handover, and control processes between client and implementation partner
• Identification of process deviations, friction losses, and optimization potential
• Analysis and evaluation of technical service delivery
• Evaluation of the fulfillment status of agreed services based on contract, performance, and project documentation
• Analysis of quality requirements, implementation results, and recurring quality deviations and disruptions
• Evaluation of technical and organizational processes and interfaces between development, deployment, and operations
• Analysis of causes of recurring problems and follow-up of agreed improvement measures
• Preparation of risk, escalation, claims, and contract-related issues, including options for action
• Creation and consolidation of status, risk, and decision information for governance and management formats
• Analysis and evaluation of communication, especially in critical situations
• Support of agile delivery and release processes
• Analysis and evaluation of provider contributions for PI, sprint, and release processes
• Support of project-related collaboration with product owners, scrum masters, release coordination, and other relevant stakeholders.
• Evaluation of the completeness and availability of agreed deliverables
• Identification and documentation of organizational and technical blockers
• Analysis of prerequisites, dependencies, and adherence to agreed deployment and release processes

Project details

• Start: 2026-10-22
• Duration: Bis 31.12.2026+Verlängerung
• Remote: remote
• Location: Remote & Frankfurt, DE
• Languages: German