Required skills
- Desktop Support
- Onsite Support
- Remote Support
- IT Service Management
- Windows Operating Systems
- Hardware Troubleshooting
- Software Troubleshooting
- Peripheral Device Support
- Device Imaging
- IMACD
- Incident Management
- Service Request Management
Languages: German
Job description
Provide on-site IT support for end-user devices, including troubleshooting hardware and software issues, installation, configuration, and maintenance of IT assets.
Project overview
- On-site support for desktop PCs, laptops, and workplace systems
- Analysis and resolution of hardware and software problems
- Installation, configuration, and replacement of end devices
- Support for Windows operating systems and standard applications
- Setup and troubleshooting of monitors, printers, docking stations, and other peripheral devices
- Device staging, imaging, and preparation of IT assets
- Execution of IMACD activities (Install, Move, Add, Change, Decommission)
- Processing and documentation of incidents and service requests in the ticketing system
- Support with asset and inventory management
- Basic troubleshooting of network components such as access points and switches
- Hands-and-eyes support for infrastructure teams
- Coordination with remote support teams and support for escalations
Project details
- Start: 2027-02
- Duration: 10 Monate
- Remote: onsite
- Location: münchen, Deutschland, DE
- Rate: 31-31 EUR/h
- Languages: German
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