Required skills
- Mobile Device Management
- MDM
- iOS
- iPhone
- iPad
- Ivanti MDM
- SecurePIM
- 1st Level Support
- 2nd Level Support
- Windows 11
- Device Management
- Inventory Management
- Rollout Support
- Ticket Processing
- Incident Management
- User Support
- Documentation
- Knowledge Base Management
Nice to have:AirIDCMDBeSIM ManagementMobile Communications ManagementHardware RolloutWorkstation Setup
Languages: German
Job description
Seeking an experienced IT Support Specialist for a long-term project focusing on mobile device management, service desk activities, and 1st/2nd level support for Windows and iOS environments.
Project overview
Project Background:
As part of a long-term project, an experienced IT Support Specialist is sought. The focus is on managing mobile devices, service desk activities, and 1st and 2nd level support for Windows and iOS environments.
Must Haves:
- Sound experience in Mobile Device Management (MDM)
- Very good knowledge of handling iOS devices (iPhone/iPad)
- Experience with Ivanti MDM
- Knowledge of SecurePIM
- Experience in 1st & 2nd Level Support
- Good knowledge of Windows 11
- Experience in device management, inventory, and rollout support
- Ticket processing and incident management
- User support and conducting short training sessions
- Maintenance of documentation and knowledge bases
Nice to have
- Experience with AirID
- Knowledge in the area of CMDB maintenance
- Experience in public authorities or regulated environments
- Experience with eSIM management and mobile communications management
- Knowledge in hardware rollout and workstation setup
Project details
- Start: 2026-11
- Duration: 12 Monate
- Remote: onsite
- Location: Berlin, Deutschland, DE
- Languages: German
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