IT Operations / VIP Support Specialist

Project overview

For an established employer, we are looking for an IT Operations / VIP Support Specialist to provide immediate support at the Madrid location.

In this role, you will act as the first point of contact for high-level users and executives, providing comprehensive on-site IT support. Your tasks will include managing and coordinating incidents and service requests in the Microsoft 365 environment, including Outlook, Teams, and OneDrive.

You will be responsible for supporting hardware services, including rollout, replacement, and setup of end devices. Additionally, you will troubleshoot issues with Windows clients, mobile devices, and support meeting and conference room technologies and video conferencing solutions.

An important aspect of this position is direct communication with management and VIP users to ensure high-quality user support. You will work closely with internal and external support teams, document support cases, and ensure a high level of service quality is maintained.

We expect solid experience in workplace, desktop, or end-user support, as well as in-depth knowledge of Microsoft 365 applications. Experience with hardware support for laptops, desktops, peripherals, and mobile devices is required. Good knowledge of Windows client systems is necessary.

Linguistically, you should be proficient in Spanish at C1/C2 level and English at B2 level or higher. The ability to handle user requests and incidents independently is essential.

The position is designed for 2-3 months with required on-site presence at the location.

Project details

• Start: immediately
• Duration: 2–3 months
• Remote: remote
• Location: Madrid, ES
• Languages: Spanish, English, German