Required skills
- ITIL
- Business Continuity Planning
- IT Operations Management
- SLA Management
- Vendor Management
- Team Management
- Incident Management
- Change Management
- Virtualization
- Budget Management
- Contract Management
- Operational Maintenance
Languages: French · English
Job description
Rubix France is seeking an IT Production Manager to oversee and ensure the quality of service for its IT system, managing a team and ensuring operational readiness across multiple sites.
Project overview
As part of its IT organization, Rubix France is looking for an IT Production Manager to lead and guarantee the quality of service of its information system.
Reporting to the French IT department, you will be responsible for the operational maintenance of IT infrastructures across a multi-site scope including approximately 200 agencies, a head office, and 8 central and regional logistics platforms.
You will manage a team of 3 to 5 employees and work in close collaboration with Group Production teams, business units, and external service providers.
Your missions:
IT Production Management
Team Management
Service Provider and Supplier Management
Projects and Infrastructure Evolution
Budget Management and Communication
Profile sought
Work environment
Technical environment:
- Guarantee the operational maintenance (MCO) of IT infrastructures and services.
- Manage service quality, monitor performance indicators, and implement continuous improvement actions.
- Supervise incident, request, and change management.
- Define and evolve operating and administration procedures.
- Ensure the relevance and effectiveness of the Business Continuity Plan (BCP).
- Supervise and lead a team of 3 to 5 employees.
- Organize and allocate activities, monitor objectives, and support skills development.
- Ensure the monitoring of individual and collective performance.
- Manage IT suppliers and partners: service quality, costs, contracts, and commitments.
- Monitor SLAs, KPIs, and improvement plans.
- Lead steering and operational monitoring committees.
- Participate in consultations, tenders, and contractual negotiations.
- Contribute to the definition and evolution of the medium-term technical architecture.
- Participate in IT infrastructure and service evolution projects.
- Ensure the proper integration of solutions and their compliance with Group standards.
- Coordinate changes and deployments with various stakeholders.
- Monitor budgets and optimize production costs.
- Produce dashboards and performance indicators.
- Ensure communication with internal teams, the Group, business units, and service providers.
- Higher education in IT.
- Minimum 5 to 10 years of confirmed experience in IT production, operations, or infrastructure management.
- Significant experience in team management.
- Good command of systems, networks, and virtualization environments.
- Experience in managing service providers, contract management, and SLA monitoring.
- Good knowledge of ITIL processes and RUN/MCO practices.
- Experience in BCP management and service continuity.
- Ability to manage budgets, indicators, and cross-functional projects.
- Professional English.
- Leadership, service orientation, organization, and ability to communicate with diverse stakeholders.
- Systems: Windows, Linux, Unix
- Virtualization: VMware
- Networks: LAN / WAN
- IT infrastructure and services
- Operations, IT production, and MCO
- ITIL, incident, change, and problem management
- BCP / service continuity
Project details
- Start: ASAP
- Duration: 6 mois renouvelable
- Remote: hybrid
- Location: Lille, Hauts-de-France, FR
- Languages: French, English
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