IT Project Manager (ServiceNow)

Project overview

Our direct, F100 client is looking to hire a REMOTE IT Project Manager (titled internally as IT Associate Project Manager Lead) for an 18-month, extendable contract position. They are replacing their legacy BMC Helix IT service management platform with ServiceNow in a multi-year program. The scope includes ITSM, ITOM/CMDB, Hardware Asset Management, Knowledge, Employee Center and enterprise integrations. As an IT Project Manager on this program, you will focus on 3 workstreams: enterprise integrations, infrastructrue orchestration, and knowledge management.

Candidates can work remotely within the US, but must be able to follow an ET schedule.

Responsibilities

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Plusses:

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Job ID 5475DI-3859

Job Facts: Contract W2 | On-site | DOE

Skills: Project Management, IT Project Management, IT Management, ServiceNow, BMC Helix, ITSM, CMDB, Remedy, ITAM, Service Management, Knowledge Management, Integrations, RAID, PMO, EPMO, Software Development, Application Development, MS Project, Agile, Scrum, Waterfall, Azure DevOps, Project Plans, Risk Management

Reference: Dice Id: precisn | Position Id: 5475DI

• Supported by dedicated Solution Architects, Scrum Masters and systems integrator project managers. Acts as the primary U.S. PM counterpart to the vendor's onshore/offshore delivery team.
• Role focus: This is a delivery and governance role. The systems integrator builds the solution and the Solution Architects own technical design. Hands-on ServiceNow configuration is not required, though familiarity with ServiceNow will shorten ramp-up.
• Lead the requirements-to-build cycle across delivery teams: requirements sessions, build sprints and demos, sequenced by dependency
• Facilitate requirements sessions with process owners, SMEs and system owners. Get sign-off on requirements, the requirements traceability matrix and the Definition of Done before build begins.
• Coordinate dependencies with internal enterprise teams (middleware, security, monitoring, infrastructure) and the vendor delivery team
• Manage vendor deliverables, weekly status, sprint throughput and quality, and use data to hold the vendor accountable
• Maintain workstream trackers, RAID logs and decision logs, and escalate risks and blockers early
• Oversee Knowledge migration activities: content reconciliation, quality reviews, freeze planning, governance and UAT readiness
• Drive workstream meetings to clear decisions, owners and dates, and follow open items through to closure
• Report progress through concise status updates and executive-ready summaries, and take part in sprint reviews, release readiness and change control
• IT project management, including delivery through a vendor or systems integrator partner and comfort challenging delivery claims with data
• Experience delivering integration or automation projects (e.g., APIs, middleware, workflow automation) on any platform
• Working knowledge of Agile/Scrum and hybrid delivery, including managing dependencies across multiple teams
• Strong facilitation and communication skills, including running requirements sessions and writing clear executive-level status reports
• ServiceNow implementation experience, especially IntegrationHub, Flow Designer or Knowledge Management
• Experience with ITSM platform migrations (e.g., BMC Helix/Remedy to ServiceNow)
• Knowledge management or content migration experience (KCS familiarity a plus)
• PMP, CSM/PSM, or ServiceNow CSA certification
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Project details

• Start: flexible
• Remote: onsite
• Location: Cleveland, OH, US, US
• Languages: English