Required skills
Job description
Contract IT Service Desk/1st line support role in Stockholm for a 2–4 year profile. The consultant will be the first point of contact for IT issues, logging and categorizing incidents/requests accurately, managing tickets through the full lifecycle, communicating status updates to users, and escalating when needed to ensure timely resolution. English and Swe
Project overview
Contract IT Service Desk/1st line support role in Stockholm for a 2–4 year profile. The consultant will be the first point of contact for IT issues, logging and categorizing incidents/requests accurately, managing tickets through the full lifecycle, communicating status updates to users, and escalating when needed to ensure timely resolution. English and Swedish fluency are mandatory; Danish is desired. Experience in incident management and customer service is essential, with ITSM tools, knowledge management, and ITIL understanding considered beneficial.
The role also includes onboarding/training new hires and creating knowledge articles.
Requirements
- Fluency in English
- Fluency in Swedish
- Incident management (ticket lifecycle ownership)
- Accurate logging and categorization of incidents/requests
- Customer service / end-user support
- Strong written and verbal communication (status updates to customers)
- Understanding and use of escalation processes
Project details
- Start: flexible
- Remote: onsite
- Location: Sweden, SE
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