IT Service Reporting & Governance Manager - Banking

Project overview

Profile of the suited interim professional:

• Design the governance framework for Production Management and Service Delivery, following industry best practices.
• Produce executive service reports, management information, metrics, KPIs and governance documentation.
• Establish appropriate metrics, reporting standards and governance controls rather than just producing existing reports.
• Oversee service performance, operational risks, issues and control effectiveness.
• Collaborate with Technology, Service Management and senior stakeholders to raise governance and reporting maturity.
• Support work related to Operational Resilience and DORA, embedding relevant regulatory requirements.
• Drive continuous improvement of reporting, governance processes and service management controls.
• Solid track record in Service Management, Service Delivery, Production Management or Technology Governance.
• Track record of designing governance frameworks, reporting structures and executive-level MI.
• Experience within Banking or Financial Services, essential.
• Solid understanding of Operational Resilience and DORA.
• Practical experience using Power BI and ServiceNow, essential.
• Strong stakeholder management skills, able to engage senior and executive audiences.

Project details

• Start: flexible
• Duration: 1 months
• Location: London, Greater-London, South East, East of En.., GB
• Rate: 45-45 EUR/h
• Languages: English