Job description
Project overview
IT Support Engineer | Manchester | 6 months
My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services with specific knowledge on high spec hardware while providing a flexible approach to a wide range of IT related tasks.
Responsibilities
IT Support Engineer Experience/Technologies:
The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.
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- Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network.
- Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
- Own hardware incidents from diagnosis through repair or replacement.
- Own the process end to end with Joiners Movers Leavers within the business.
- Diagnose and resolve network connectivity and troubleshooting issues.
- Contribute to technology updates and develop ITIL best practices.
- Providing support with additional IT projects.
- Must have experience troubleshooting and repairing hardware issues.
- Must understand Windows 10/11 operating system – Administration and support
- Microsoft Stack including Office 365 and Intune – Administration and support
- Active Directory – Administration and management
- Using ticketing system to respond to portal requests – User support
- Experience in a creative environment within the Gaming / Film / TV sector is very desirable.
Project details
- Start: flexible
- Location: Manchester, GB
- Rate: 23-28 EUR/h
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