IT Support (m/f/d) – Moers and Melsungen

Project overview

For a client, we are looking for reliable individuals for IT support on-call at data center locations in Moers and Melsungen. You will respond to alerts outside of core hours and ensure that notifications are processed quickly according to established procedures.

Framework Conditions

Moers (two data center locations)

Melsungen (shared on-call model possible)

• On-call duty daily from 5:00 PM to 7:00 AM
• 365 days a year without interruption, duties are shared within the team
• Arrival at the data center within 1 hour of being alerted
• Locations:
• On-site deployment only if necessary or in case of a fault, otherwise on-call duty
• Service providers from the region are also welcome

Responsibilities

• Receiving alerts and notifications during the on-call period
• Processing according to provided documentation, runbooks, and escalation plans
• Recording status information in the data center
• Performing simple tasks as instructed, e.g., power cycles
• Documenting the measures taken
• Involving the responsible building services or client on-call team if necessary

Requirements

• On-call duty daily from 5:00 PM to 7:00 AM, 365 days a year, including weekends and holidays
• Arrival at the Moers location within 1 hour of being alerted
• Arrival at the Melsungen location within 1 hour of being alerted
• Basic technical understanding of servers, storage, and networks
• Confident execution of simple tasks as instructed, e.g., power cycles
• Traceable documentation of measures taken
• Basic knowledge of climate control and room air conditioning technology
• Basic knowledge of power supply, UPS, and emergency power systems
• Basic knowledge of fire and intruder alarm systems
• Basic knowledge of building management systems

Project details

• Start: 2026-12-01
• Duration: 12 Monate
• Location: Moers, Melsungen, DE
• Languages: German