IT Technical Support Analyst

Project overview

Your new company

You'll be joining a globally recognised technology organisation, supporting a key application management and support function based in Bristol (BS34 8JH). Working within a collaborative seven-person team, you'll play an important role in ensuring technical issues and service requests are managed efficiently within a structured support environment.

Your new role

As an IT Technical Support Analyst, you will be responsible for managing a queue of incidents, service requests, and changes through Remedy. You'll investigate reported technical issues, complete standard support activities in line with documented procedures, and provide day-to-day application support within a predominantly Microsoft-based environment. More complex incidents will be escalated to senior members of the team where appropriate.This is a fully on-site position in Bristol, with no remote work available.

Due to security requirements, applicants must be UK nationals and have a minimum of five years' UK residency.

What you'll need to succeed

To be successful in this role, you should have:

Desirable experience includes:

What you'll get in returnYou'll have the opportunity to work with a leading global technology organisation, gain experience within a structured application support environment, and further develop your technical knowledge across Microsoft technologies and service management processes. You'll join a supportive team, work on a variety of technical issues and requests, and contribute to the delivery of a critical support service.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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• Experience working in an IT Support, Application Support, or Service Desk environment.
• Knowledge of Microsoft Office applications, including Word, Excel, Teams, and SharePoint.
• Experience investigating technical issues and following documented support procedures.
• Ability to manage and prioritise incidents and service requests effectively.
• Strong communication, organisational, and problem-solving skills.
• Ability to work on-site in Bristol on a full-time basis.
• Familiarity with ITIL 4 processes and best practices.
• Understanding of Active Directory and user access management.
• Experience using PowerShell for administration or automation tasks.
• Previous experience with Remedy or similar service management tools.

Project details

• Start: flexible
• Location: Bristol, South West England, GB, GB