Junior Linux Supporter

Project overview

For our renowned and successful client in the telecommunications industry, we are looking for you as a Junior Linux Supporter (m/f/d) with a high affinity for new IT technologies (including Cloud Computing).

Framework:

• Project duration: 12 months
• Location: Magdeburg & Remote (on-site for onboarding and the early shift, among other things)
• Working hours: 40 hours/week, fixed hours
• Shift model: Rotating shifts (3-shift operation), 24/7 operation including weekends and holidays
• Early shift: * / Late shift: * / Night shift: *

Responsibilities

Operational IT Operations & Support (24/7 shift operation):

Operation & Troubleshooting: Independent operation, monitoring, and troubleshooting of complex IT environments (Open Systems, Storage & Backup, Cloud) in accordance with work instructions, SLAs, and security guidelines.

Service Desk & Remote Troubleshooting: Receiving, analyzing, and solution-oriented processing of software/system problems and customer orders (remote) for the group and external customers.

Incident & Change Management: Responding to events, creating and processing incidents (INM), participating in jobs, changes, tasks, and security measures.

2nd Level Support & Escalation: Developing own solution approaches and targeted escalation to 2nd/3rd level units.

Virtual Infrastructure: Provisioning and operation of virtual machines (setting up VMs, image changes).

Coordination & Quality: Complaint management, coordination of those involved in the solution process, and ensuring high customer satisfaction.

Processes & KPIs: Creation of work instructions, analysis of reports/KPIs, and implementation of optimization measures to increase performance.

Our requirements

Qualification: Completed training as an IT specialist for system integration, system administrator, or comparable qualification.

Experience: Initial professional experience (< 2 years) in IT support, user help desk, or system administration (ideally in a Linux environment).

Technical Knowledge: Understanding of Open Systems, Storage/Backup, Cloud, and VM provisioning.

Initial programming knowledge in C++, Python, Bash, etc. is an advantage.

Competencies: Analytical thinking, solution-oriented and structured way of working, high service and quality orientation, as well as strong teamwork skills.

Working hours: Unconditional willingness to work in a 3-shift operation (24/7, including weekends and holidays).

We offer you

I look forward to your application at: *@*.de

• Attractive salary and long-term job security through group affiliation
• Up to 30 days of vacation per year
• Reimbursement of travel expenses
• Usually a permanent employment contract
• Good chances of being taken on by our business partners
• Tailored further training opportunities and free language courses
• A wide range of employee discounts

Project details

• Start: ab sofort
• Duration: 12 Monate
• Remote: hybrid
• Location: Magdeburg, Deutschland, DE
• Languages: German