Job description
Project overview
L1 Service Desk Analyst (M365)
Milton Keynes | 3 month contract initially | Inside IR35 | Monday to Friday | ASAP start
A specialist MSP is building a dedicated service desk for one of its large global clients, and needs two L1 analysts to be the friendly, capable first point of contact for its users.
It's a great opportunity for a first line engineer who wants exposure to a wide Microsoft and cloud stack, with a clear path into L2.
What you'll be doing
What's in it for you
Apply now. You'll get a few quick questions about your experience and availability, and we'll call shortlisted applicants straight away.
- Taking calls, emails and tickets, then triaging and resolving them at first contact wherever possible
- Password resets, MFA, account admin in AD and Entra ID, and new starter setups
- Supporting Outlook, Teams, OneDrive, SharePoint and Windows 10/11
- Escalating cleanly to L2 and adding to the knowledge base
- Monday to Friday, either 8am to 4pm or 10am to 6pm
- Competitive day rate via umbrella
- A genuine route to a permanent role/progression into L2
Project details
- Start: ASAP
- Duration: 3 months initially
- Location: Milton Keynes, UK, GB
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