Required skills
- ITIL
- ITSM
- Infrastructure Management
- IT Support
- Production IT
- Service Level Agreements (SLA)
- Team Management
- Operational Steering
- Change Management
- Continuous Improvement
Languages: French
Job description
Experienced IT Infrastructure, Support & Production Manager needed to deploy ITIL practices and ITSM tools, structure processes, and ensure service quality.
Project overview
We are looking for an IT Infrastructure, Support & Production Manager
Context of the mission:
As part of the deployment of ITIL practices and the implementation of ITSM tools, we are looking for an experienced IT Infrastructure, Support & Production Manager to support operational teams, structure processes, and guarantee service quality.
The consultant will work in an environment where a service culture, adherence to Service Level Agreements (SLAs), and continuous improvement are major challenges.
Main missions:
Team Management: support, coordinate, and unite the Infrastructure, Support, and Production teams.
Operational Steering: guarantee service quality, SLA compliance, and the smooth running of activities.
ITIL Deployment: support the teams in implementing and adopting ITIL best practices.
ITSM Process Structuring: contribute to the formalization, optimization, and harmonization of IT service management processes.
Change Management: facilitate the adoption of new processes and tools by operational teams.
Continuous Improvement: identify areas for improvement, monitor performance indicators, and implement necessary corrective actions.
Skills Transfer: gradually ensure team autonomy and provide appropriate support after the initial deployment phase.
Profile sought:
Professional experience of at least 10 years in IT Infrastructure, Support, and Production.
Proven experience in managing IT teams and operational steering.
ITIL certification mandatory, ideally accompanied by significant experience in applying ITIL processes.
Good command of ITSM environments and IT service management processes.
Solid service culture and mastery of Service Level Agreements (SLAs).
Ability to manage change, unite teams, and structure operational practices.
Autonomy, leadership, pragmatism, and excellent interpersonal skills.
Project details
4 months.
Start date: as soon as possible.
Organization: full-time initially, with a planned evolution to part-time.
Continuation of the mission: occasional support for the teams in continuing the deployment of ITIL and ITSM tooling.
- Start: 2026-10-19
- Duration: 4 mois (renouvelables)
- Location: 92 - Courbevoie, FR
- Languages: French
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