Microsoft Teams Telephony Consultant

Project overview

Company Profile

For our client, we are looking for an experienced Senior Consultant / Solution Architect for Microsoft Teams Telephony and Contact Center, who will strategically and technically support the replacement of an existing Avaya telephony and contact center solution.

Area of Responsibility

The existing communication platform is currently operated by an external service provider and is to be replaced by a modern, future-proof solution based on Microsoft Teams Phone by the end of 2027. The client already has Microsoft E5 licenses and plans to implement a cross-site communication platform for around 700 users, including contact center functions.

The consultant will play a central role in analyzing the existing environment, developing the target state, creating tender documents, and supporting selection, migration, and implementation processes.

Requirements Profile

• Renowned company
• Exciting challenge

Responsibilities

Must-have Skills

Compensation Package

Ideally

Personal Requirements

Project Framework

• Analysis of the existing telephony and contact center landscape
• Conducting workshops with business departments and stakeholders
• Recording and consolidating technical and organizational requirements
• Development of a target architecture based on Microsoft Teams Telephony
• Consulting on telephony, routing, provider, and operating models
• Creation of a tenderable specification of requirements / service description
• Support in tendering, bid evaluation, and provider selection
• Development of migration strategies for the replacement of the Avaya platform
• Consulting on SIP connections, Direct Routing, and contact center solutions
• Development of failure, fallback, and business continuity concepts
• Quality assurance during implementation and migration
• Knowledge transfer and project documentation
• Support of the internal project manager as a technical sparring partner
• Microsoft Teams Telephony / Teams Phone
• Teams Voice / Enterprise Voice
• Unified Communications (UC)
• Direct Routing
• Voice Routing
• SIP Trunking
• Contact Center Solutions
• Microsoft Entra ID (Azure AD)
• Experience in migrating Avaya environments
• Target architecture and solution design
• Requirements management
• Workshop moderation
• Stakeholder management
• Migration strategies
• Business continuity and fallback concepts
• Provider and carrier management
• Experience with cross-site communication solutions
• Experience in public organizations or association structures
• Experience with tenders and award procedures
• Knowledge of various contact center solutions in the Microsoft environment
• Experience in multi-site rollouts
• Strong consulting and communication skills
• Proactive and structured way of working
• Confident demeanor at management and departmental level
• Ability to communicate complex issues understandably
• Hands-on mentality paired with strategic understanding
• Demonstrable reference projects in the area of Microsoft Teams Telephony and Contact Center
• Approximately 700 users including contact center applications
• Multiple locations including subsidiaries and sister companies
• Existing Avaya telephony solution
• Microsoft E5 licenses available
• Focus on quality and sustainable target architecture
• Project is currently in the initialization phase, an initial service description has already been created

Project details

• Start: flexible
• Location: München, DE
• Languages: German