N3 Payment Support

Project overview

Within the support team, you will handle incidents escalated by levels 1 and 2 for the online booking process, from availability search to confirmation and payment. At the interface between business teams, internal IT teams, and publishers, you will clarify each report before intervening: proven anomaly, expected behavior, or need for evolution.

You will analyze missing or incomplete bookings, payment failures, and discrepancies between customer information and information received by the hotel. You will investigate exchanges between the booking engine, hotel tools, and the payment solution, test API calls with Postman, and analyze logs in Splunk to identify the root cause. You will qualify and track tickets in ServiceNow, direct them to the competent team if necessary, and document recurring cases to strengthen the autonomy of levels 1 and 2. The position requires on-site presence on Tuesdays in Issy-les-Moulineaux and Wednesdays in Évry.

Profile sought

Experience in level 3 application support or advanced level 2.

Good practice of REST APIs and Postman; knowledge of Splunk and ServiceNow.

Autonomy to take ownership of an environment and its technical documentation.

Analytical mindset, curiosity, and ability to clarify an ill-defined problem.

Experience in booking or hospitality is appreciated.

Work environment

Our client is an international hospitality group, present in several dozen countries. It places people at the heart of its business and strives to create positive experiences for its customers, while cultivating a passion for service and a drive for excellence. Its mission is to meet the varied expectations of travelers and continuously evolve their experience, thanks to its teams and an integrated ecosystem of brands, personalized services, and specialized solutions.

The company aims to reinvent hospitality and inspire new ways of discovering the world. It values team commitment, customer focus, and the search for solutions tailored to their needs. In this context, the reliability of digital booking and payment processes directly contributes to the quality of the experience offered.

Project details

• Start: 31/12/2026
• Duration: 12 mois renouvelable
• Remote: hybrid
• Location: Issy-les-Moulineaux, Île-de-France, FR
• Languages: French