Required skills
Languages: German
Job description
As an Onboarding & Member Success Coach, you will ensure new users from corporate clients have an ideal start on the platform, are motivated, and actively learn.
Project overview
As an Onboarding & Member Success Coach, you will ensure new users – employees of our corporate clients – have an ideal start on our platform, begin motivated, and actively learn.
Responsibilities
Conduct short, personal onboarding coaching sessions with new users. Support and activate users on the platform & introduce relevant training. Customer communication & support. Point of contact for users during the initial phase. Understanding and empathy for different learning needs. Provide feedback to the internal team on common questions or hurdles.
Requirements
Strong communication skills – friendly, clear, persuasive. Customer-centric thinking – you want our members to learn well. Proactive attitude – you don't wait, you act. Basic technical understanding – you are comfortable with digital tools. Teamwork & reliability – you are part of a dependable, human team. Experience in coaching, onboarding, training, or customer support. Understanding of learning platforms, HR tech, or SaaS products. Interest in personal development, communication & personal growth.
Project details
- Start: flexible
- Location: DE
- Languages: German
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