Onsite Technician / Rollout Specialist – Workplace Hardware Refresh

Requirements

Must-haves:

Nice-to-haves:

• Demonstrable practical experience in hardware rollout, onsite support (Onsite / Field Service), or client support.
• Solid administration and troubleshooting skills in the Windows client environment, standard software, and hardware/peripheral setups.
• Very good German skills (min. C1) and good English skills (min. B2) for direct user support.
• Willingness for 100% onsite work and occasional project assignments throughout Germany.
• Experience with ticket and asset management systems (especially ServiceNow).
• Basic ITIL understanding.

Project details

11.01.2027

6 months (until 11.06.2027, with option for project-related extension)

Type of assignment: 100% onsite presence (full-time, 40 hrs./week, flexible hours)

Locations: Ottobrunn, Manching, or Friedrichshafen (2 positions each; please specify preferred location)

Project Context & Tasks

As part of a company-wide IT modernization project, you will be responsible for the complete exchange cycle of workplace systems onsite, ensuring uninterrupted operation for users.

• Staging & Provisioning: Loading, configuring, patching, and encrypting desktop PCs, notebooks, mobile devices, and peripheral devices according to rollout plans.
• Desk-Side Rollout & Migration: Physical device exchange directly at the workstation, support with user data migration, performing functional tests, and initial user training.
• Troubleshooting: Rapid onsite resolution of hardware and software problems, as well as network connection issues in the 1st and 2nd level.
• Asset & Lifecycle Management: Collection and inventory of old devices, initiating certified data deletion, and preparation for lease return or disposal.
• Documentation: Maintaining asset and ticket status in the ITSM tool (e.g., ServiceNow).
• Start: 2027-01
• Duration: 6 Monate
• Remote: onsite
• Location: Friedrichshafen, Deutschland, DE
• Languages: German