Operational Coordinator Customer Management Public Domain

Project overview

Note! Start date: Immediately (no notice period) Duration: Temporary due to illness until January 31, 2027 (possibility of extension) Operational Coordinator Customer Management Public Domain Bring structure, results, and development together within a team that plays an important role in the energy transition. The energy transition is causing a growing demand for capacity on the electricity grid and increasingly complex customer inquiries. The Customer Management Public Domain team supports clients such as municipalities, provinces, telecom providers, and organizations with public lighting.

They rely on reliable and efficient service regarding their connections, contracts, and customer inquiries. For the temporary replacement of a colleague, we are looking for an experienced Operational Coordinator who makes a difference in the daily management of the team and contributes to the further professionalization of service delivery. Your challenge As Operational Coordinator, you are responsible for the daily operational management of a team of approximately 15 to 20 employees.

You monitor the progress of work, keep an overview of performance and capacity, and ensure that priorities and results align optimally. You are the connecting link between employees, the team leader, and various chain partners. You actively contribute to process improvement, collaboration, and continuous development within the team. What will you do? Operational Management Steer on work backlog, lead times, quality, and KPIs. Coordinate daily activities and monitor progress. Identify bottlenecks and initiate appropriate solutions. Facilitate operational meetings, such as daily and weekly starts.

Support the team leader with capacity and performance issues. Coaching and Team Development Coach and guide employees in their daily work. Stimulate ownership, collaboration, and a results-oriented approach. Support employees with changes and improvement initiatives. Improvement and Innovation Initiate and guide process improvements. Collaborate with process specialists and senior employees to further professionalize service delivery. Contribute to annual plans, change processes, and strategic improvement initiatives Who are you?

You are a decisive and coaching professional who gets energy from bringing structure, developing people, and achieving results. You know how to connect different interests and maintain an overview, even in a dynamic environment. You also have: HBO work and thinking level. Several years of experience in a coordinating or operational management role. Experience with capacity management, performance management, and KPI-driven work. Strong analytical skills and affinity with data. Ability to effectively switch between operational and tactical issues. Excellent communication and connecting skills.

A proactive, results-oriented, and solution-oriented attitude. About the team The Customer Management Public Domain team manages customer relations for public clients within Liander's service area. They support clients with inquiries about connections, contract changes, and invoicing, among other things. Within this team, you, as Operational Coordinator, play an important role in achieving objectives, ensuring quality, and creating a pleasant and professional working environment. You are part of the Market Services organizational unit and report to the Team Leader Customer Management Public Domain.

Together with the teams Feed-in & Transport Scarcity, Service & Contract, Customer & Agreement, and Account Management, you work towards optimal service delivery for our clients.

Project details

ASAP, No notice period Duration: Until January 31, 2027, with possible extension Hours: 36–40 hours Location: Arnhem Bellevue, 2–3 days per week on-site Rate: Maximum € 65 per hour Structure: Secondment

• Start: 2026-11-01T23:00:00
• Location: Arnhem Gelderland, NL
• Languages: Dutch