Patient Service Representative

Project overview

Job Title: Patient Service RepresentativeJob Description

The Patient Service Representative serves as the primary point of contact for patients in a busy outpatient medical setting. This role focuses on delivering courteous, efficient front-desk and phone support, coordinating appointments and referrals, verifying insurance and registration details, and ensuring a smooth experience for patients from check-in through check-out.

Responsibilities

Essential Skills

Additional Skills & Qualifications

Work Environment

This position is based in an outpatient clinical setting that operates extended hours throughout the week. The schedule includes Monday through Friday from 11:30 to 22:00 and Saturday through Sunday from 08:30 to 19:00, with work required every other weekend. The environment is fast-paced and patient-focused, with frequent interaction in person and by phone. The role involves working at a front desk or reception area, using CS-Link/Epic and other office systems for scheduling, registration, and documentation.

Team members are expected to maintain a clean and organized workspace, follow departmental guidelines for sanitization, and present a professional appearance appropriate for a medical office.

Job Type & Location

This is a Contract position based out of West Hollywood, CA.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 21, 2026.

Workplace Type

This is a fully onsite position in West Hollywood,CA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.

We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

• Serve as the primary point of contact for patient relations both in person and by phone, providing professional and courteous service at all times.
• Greet patients upon arrival, assist with questions or concerns, and escalate issues to appropriate staff or departments when necessary.
• Check patients in and out, collect co-payments, issue receipts, and reconcile payments accurately in accordance with established procedures.
• Verify patient demographics and insurance information in CS-Link/Epic and update records to ensure accurate billing and clinical documentation.
• Schedule patient appointments and complete registration tasks, ensuring all required information is captured and documented.
• Process and track referrals and authorizations for various insurance types, following established workflows and timelines.
• Handle patient and provider correspondence, including messages, requests, and follow-up communications.
• Explain clinic policies, procedures, and available services to patients in a clear and respectful manner.
• Sanitize and maintain a clean workspace using provided supplies and in accordance with department guidelines.
• Read, understand, and respond to detailed oral and written instructions to support efficient clinic operations.
• Experience with medical insurance, referral processes, and benefit plans.
• At least 1 year of recent experience working in an outpatient clinic or medical office setting.
• Ability to read, understand, and respond to detailed oral and written instructions.
• Proficiency with CS-Link/Epic or similar electronic health record systems.
• Strong customer service and communication skills in a healthcare environment.
• Accuracy and attention to detail when handling patient information, payments, and documentation.
• 2 or more years of recent experience working as a Patient Service Representative.
• Understanding of medical terminology to support effective communication with patients and clinical staff.
• Experience working in an urgent care setting or similar fast-paced medical environment.
• Familiarity with medical office workflows, including appointment scheduling, registration, and front-desk operations.

Project details

• Start: flexible
• Remote: onsite
• Location: West Hollywood, California, USA, US
• Rate: 25-25 EUR/h
• Languages: English