PMO Back-Office Support in IT License Management (80% Remote)

Requirements

We look forward to receiving your application, stating your availability and your hourly rate for remote and on-site assignments.

Sending application documents by email can be insecure; alternatively, use the online option.

Remuneration will be based on the current GVP collective agreement (formerly iGZ/DGB collective agreement) according to your qualifications and professional experience. In addition, you will receive holiday and Christmas bonuses as well as collective wage increases.

• Language skills: Fluent German and good English skills
• Successfully completed Bachelor's degree or higher in Business Administration, Business Informatics, or a comparable field. Alternatively, a commercial apprenticeship or equivalent skills and experience in the mentioned environment due to professional qualification and at least two years of relevant activities.
• Professional experience in at least one of the following areas: Back Office, Office Management, or comparable activities (min. 2 years within the last five years of professional experience ([contact removed]))
• Experience with Microsoft Outlook / Word / Excel / PowerPoint / OneNote (min. 2 years within the last five years of professional experience ([contact removed]))
• Advanced knowledge in handling Microsoft Word (formatting layouts, using tables of contents with references, embedding illustrations or graphics)
• Advanced knowledge in handling Microsoft Outlook and managing the inbox for the entire license management team (rule and permission management, categorization across multiple inboxes, recurring appointment management)
• Advanced knowledge in handling Microsoft Excel (VLOOKUP, Pivot Tables, Conditional Formatting)
• Experience in public administration
• Professional experience with an IT service provider for public administration (min. 1 year within the last five years of professional experience (10/2021 – 10/2026))
• Experience working in a state administration
• Experience using an IT ticket system within the last five years (10/2021 – 10/2026)
• Professional experience using the USU Servicemanagement tool suite from USU GmbH (min. 1 year within the last five years of professional experience (10/2021 – 10/2026))
• Experience in creating decision minutes
• Experience in creating progress minutes
• Experience in creating results minutes
• Experience in creating status reports
• Experience in creating project reports
• Experience in organizing weekly in-person meetings
• Experience in appointment and event management with more than ten participants
• Experience in managing and using e-signature programs (min. 5 months within the last five years of professional experience ([contact removed]))
• Professional experience in license management (min. 1 year within the last five years of professional experience ([contact removed]))
• Experience in creating and maintaining intranet pages (min. 2 projects within the last three years of professional experience ([contact removed]))
• Attendance of a TYPO3 training course in the last three years ([contact removed]) for creating and maintaining intranet pages
• Experience in implementing TYPO3 intranet pages within the last three years ([contact removed])

Project details

asap

End: 29.03.2028

Remote (80%), Stuttgart (20%)

Service Description:

Support for the central IT license management in the organizational and administrative processing of business processes with a focus on ticket processing, contract management, data maintenance, and documentation.

• Independent management of the central email inbox.
• Organization, categorization, assignment, and independent processing of IT tickets in the internal IT ticket system.
• Independent appointment management and organization of events, including preparation and follow-up of rooms with reception and support of guests, employees, and external service providers.
• Responsibility for the intranet presence of the license management team and maintenance of license management contributions in linked portals.
• Preparation and follow-up of appointments and proactive follow-up of open points.
• Creation of decision proposals and preparation of minutes or status reports, such as memos.
• Management of contracts with external service providers, including their reporting.
• Taking responsibility for data maintenance in the central license management tool.
• Coordination between departments regarding contact persons for digital and non-digital records management, including personal templates of documents for manual signature by responsible persons on-site in consultation with the team lead.
• Start: ab sofort
• Duration: 17 Monate
• Remote: hybrid
• Location: Stuttgart, Deutschland, DE
• Languages: German