Process Analyst

Project overview

Client iRealisatie is part of the information policy directorate and, on behalf of VWS policy departments, develops custom software and tools that contribute to accelerating digitalization in healthcare. This includes:

iRealisatie has all the capabilities in-house to design, develop, and manage software – with a privacy- and security-first approach. We build software, web applications, and mobile apps.

Working on PGB2.0

A personal budget (pgb) is a budget that care recipients can apply for to purchase help, care, and support or services themselves to live independently. They can choose their own care providers and support workers. The PGB2.0 chain system has been developed to support the execution of the pgb chain. PGB2.0 supports the providers and the SVB in performing their legal duties and assists budget holders and care providers with the financial settlement of care tasks. PGB2.0 includes a care domain and a financial domain that are connected via interfaces.

The care domain includes portals for budget holders, SVB employees, care providers, and providers (municipalities and care offices). The financial domain consists of the SVB's financial and administrative systems.

Assignment Description: from analysis to implementation

Are you an analytical connector who can not only analyze and design processes but also successfully implement the design within the organization? Then we are looking for you. We develop and manage the PGB2.0 portal, which is used by thousands of users daily. Within our organization, development teams, management teams, and service management work closely together on stable, secure, and future-proof service delivery. As a Process Analyst/Manager Life Cycle Management (LCM), you will have the unique opportunity to shape an organization-wide LCM process from the ground up.

You will analyze the current situation, identify bottlenecks and opportunities, and develop a future-proof uniform process model. But it doesn't stop there. You will ensure that the design is embedded in both the development and management organization. The implementation includes impact on people, process, and system. It is technically implemented, and colleagues follow the process. You will focus on the complete life cycle management of applications, platforms, infrastructure components, and technical dependencies.

You will collaborate with management teams, architects, security specialists, and development teams to gain insight into technical obsolescence, risks, and replacement issues. You will then translate these insights into a practical, working process with clear roles, responsibilities, steering information, and reports. You will be successful when Life Cycle Management is an integral part of the regular planning and decision-making processes and the execution within the organization.

Required

▪ You have a Bachelor's or Master's work and thinking level.

▪ You are a connector who can bridge theory and practice, and involve stakeholders at the operational, tactical, and strategic levels in change.

▪ You have at least 5 years of demonstrable experience with analyzing, designing, and implementing IT processes in a complex organization, particularly LCM.

▪ You have at least 2 years of experience describing management processes based on an ITIL, ASL/BISL, and/or Agile methodology.

▪ Knowledge of Life Cycle Management is a strong plus.

Function Wishes

▪ You have demonstrable experience working within an IT project organization with diverse stakeholders.

▪ You have experience with process analysis, process design, and process management.

▪ You have knowledge of relevant laws and regulations.

▪ You are able to communicate at different levels.

▪ You possess analytical thinking skills combined with a pragmatic attitude.

▪ You have a hands-on mentality.

▪ You are a strong communicator and connector.

Requirements 1 Candidate has at least a Bachelor's or Master's work and thinking level.

2 You have at least 2 years of experience describing management processes based on an ITIL, ASL/BISL, and/or Agile methodology.

3 You have at least 5 years of demonstrable experience optimizing IT processes within LCM. (clearly demonstrable in CV).

Wishes 1 Degree to which the candidate has experience with process analysis, process design, and process management.

2 Degree of analytical thinking combined with a pragmatic attitude.

3 Degree to which the candidate has demonstrable experience working within an IT project organization with diverse stakeholders.

4 Degree to which the candidate possesses the required competencies and skills (verifiable in CV, motivation, and/or potential interview).

5 Degree to which the candidate has knowledge of relevant laws and regulations.

Additional information: The assignment explicitly does not focus solely on application LCM. It involves shaping and implementing Life Cycle Management organization-wide for applications, platforms, infrastructure components, and their associated technical dependencies. The process also touches upon adjacent domains such as service management, governance, quality management, cloud lifecycle management, and management processes. Continuous improvement and embedding the process within both development and management organizations are also part of the assignment.

The focus is therefore on establishing an integrated and uniform LCM process, including the necessary interfaces with these disciplines. It is not intended to redesign all mentioned domains individually; the emphasis is on the coherence and the impact of LCM on these areas.

• Exploring and demonstrating new solutions by conducting pilots;
• Developing and realizing new software and digital tools based on privacy and security by design;
• Modernizing existing outdated information systems.
• Providing technical advice on digitalization issues.

Project details

• Start: 2026-09-20T22:00:00
• Location: Den Haag Zuid-Holland, NL
• Languages: Dutch