Product Owner Salesforce

Project overview

We are looking for an experienced Product Owner Salesforce for a primarily remote working role. You will act as the interface between transformation delivery and ongoing operations, taking responsibility for the operational integrity of the production landscape during the introduction of new features.

Your tasks include advising on technical backlogs regarding operational readiness, system stability, and reduction of technical debt. You will translate operational requirements into precise user stories with defined acceptance criteria and moderate backlog refinements as well as sprint retrospectives. A focus will be placed on establishing formal run acceptance criteria for Salesforce features and ensuring comprehensive operational documentation.

You will accompany hypercare phases after major releases and ensure smooth handovers to IT Service Management and Application Support. Furthermore, you will consult on interface health between Salesforce, CIM, Camel, and ServiceNow OMT and conduct Priority 1/2 defect triage during test and hypercare phases. Synchronization between project backlogs and PPM systems, as well as collaboration with Enterprise Architects to ensure compliance with Salesforce standards, are also part of your responsibilities.

Extensive experience as a Product Owner or Application Lead in enterprise Salesforce environments (Service Cloud required, Marketing Cloud and Sales Cloud preferred), specialized knowledge in operational transitions, ITSM, and DevOps in complex telecom environments, as well as practical understanding of enterprise integration patterns are required. Direct experience with outsourced SI delivery models under agile sprint rhythms is required.

Project details

• Start: asap
• Duration: 8 Monate + Option
• Remote: onsite
• Location: DE
• Languages: German