Project Leader Modern Workplace – Implementation and User Guidance

Project overview

You coordinate the implementation and user guidance during the rollout of the Modern Workplace. You ensure a smooth transition to the new digital work environment by properly preparing employees, organizing clear communication, and systematically collecting and following up on user experiences.

You connect the user organization with the technical project organization, System Administration, Functional Administration, and the Service Desk. You focus on practical execution, alignment, and monitoring agreements and improvement actions.

What will you do?

Implementation and project coordination

User communication and guidance

User experience and improvements

Alignment and handover to management

Responsibilities and scope

You are responsible for the coordination of implementation guidance, user communication, and follow-up of user signals. The technical execution of migrations, resolving incidents, and implementing functional or technical changes remain the responsibility of the respective IT teams. You monitor mutual alignment, progress, and feedback and escalate where necessary.

Werkorganisatie BUCH is a collaboration of the municipalities of Bergen, Uitgeest, Castricum, and Heiloo. The organization performs administrative tasks for these municipalities, focusing on societal issues such as housing, climate, and finance. It also takes care of policy development, implementation, supervision, and enforcement.

• Develop and execute a practical implementation and guidance plan per domain.
• Align communication and guidance activities with the technical migration planning.
• Coordinate preparation, commissioning, and aftercare.
• Align with managers, key users, the project organization, and involved IT teams.
• Monitor planning, progress, dependencies, and risks.
• Organize and coordinate user communication, instructions, key user guidance, and support.
• Provide explanations and demonstrations yourself where appropriate.
• Align additional training and floorwalking with the responsible teams.
• Identify support needs within the different domains.
• Ensure clear communication before, during, and after the migration.
• Collect experiences, signals, and bottlenecks from employees and key users.
• Discuss the impact and priority of signals with users and involved administration teams.
• Register and prioritize points for improvement.
• Assign actions to the responsible teams within System Administration, Functional Administration, and the Service Desk.
• Monitor progress and provide feedback to the user organization.
• Identify structural improvement opportunities in the setup and support of the Modern Workplace.
• Maintain the connection between the project organization and the regular management organization.
• Align functional and technical points of attention arising from the implementation.
• Monitor the handover of outstanding actions, user information, and relevant documentation.
• Contribute to a structural method for collecting and following up on user feedback.
• Demonstrable experience with guiding IT implementations or digital changes, where user communication, commissioning, and alignment with the management organization were part of the assignment
• Experience with project coordination, implementation guidance, and stakeholder management
• Insight into the collaboration between System Administration, Functional Administration, Service Desk, and user organization
• Strong communication skills and the ability to interact with both users and technical specialists
• Practical, independent, and results-oriented
• Ability to translate user signals into concrete actions and monitor their follow-up
• You have experience with Microsoft 365 and modern workplaces is a plus
• You have experience within a municipal or complex public organization is a plus

Project details

• Start: Zo snel mogelijk
• Duration: Verlenging: Onbekend
• Location: Uitgeest, NL
• Rate: 85-85 EUR/h
• Languages: Dutch