Quality Manager (m/f/d) Customer Service & Service Provider Management

Project overview

As a subsidiary of VSE AG, Energis GmbH is part of a large Saarland-based corporate group with over 100 years of tradition. As a comprehensive provider, we supply the Saarland region with energy, telecommunications, e-mobility, and photovoltaics. Our motto is: Making energy simple to make the region strong.

Energis is looking for a Quality Manager (m/f/d) for Customer Service & Service Provider Management for a 2-year fixed-term position at the Puttlingen site, starting as soon as possible.

Responsibilities

• Ensuring and continuously improving the processing and service quality of our customer service providers through regular on-site presence and collaboration
• Managing, operationally supporting, and further developing our customer service providers based on defined quality objectives and performance indicators
• Further developing and actively shaping the holistic quality assurance process in customer service
• Developing, monitoring, and continuously improving quality indicators, as well as analyzing quality deviations and deriving sustainable improvement measures
• Further developing knowledge management, training concepts, and qualification measures for internal and external service units
• Planning, organizing, and conducting training sessions, coaching, and workshops

Requirements

What We Offer:

Family-friendly company

Flexible working time models

Supplemental health insurance

Health promotion/prevention

Network within the E.ON Group

Support for further education and training

Interested?

Then apply directly online via our applicant portal by October 31, 2026.

Contact Person: Yvonne Exeler, Tel. -1655

Severely disabled individuals will be given preferential treatment within the scope of legal regulations.

Energis GmbH Heinrich-Bocking-Str. 10- Saarbrucken

• Completed commercial apprenticeship with additional qualification, a completed business administration degree, or a comparable qualification
• Experience in quality management, ideally in customer service
• Confident use of digital analysis and reporting tools (e.g., Excel, Power BI, or comparable applications)
• Strong understanding of customer-oriented processes and service quality
• Knowledge of the energy industry is an advantage
• Strong communication, moderation, and persuasion skills, as well as the ability to actively drive change and bring together different stakeholder groups
• Interest in digital solutions and new technologies for quality improvement and further development of customer service
• Family-friendly company
• Flexible working time models
• Supplemental health insurance
• Health promotion/prevention
• Network within the E.ON Group
• Support for further education and training

Project details

• Start: flexible
• Location: Püttlingen, Saarland, Germany, DE
• Languages: German