Job description
Project overview
Join Our Team as a fully remote Call Center Representative .and Make a Difference in Healthcare Access!
Are you passionate about helping others and providing exceptional customer service? We are seeking dedicated Call Center Representatives. In this vital role, you'll serve as a frontline advocate, assisting consumers through inbound and outbound calls, guiding them through health coverage applications, and ensuring they receive the support they need in a timely, respectful manner. If you're looking to be part of a dynamic team committed to making healthcare more accessible, this is the opportunity for you!
What You'll Bring to the Table:
- High School diploma or equivalent
- Relevant experience in healthcare, call centers, or case work
- Proficiency in Microsoft Office (Word and Excel)
- Experience working effectively with diverse populations, including culturally and linguistically disadvantaged groups
- Ability to navigate and efficiently use CRM and DC Government systems
- Excellent organizational, interpersonal, written, and verbal communication skills
- Strong problem-solving and critical thinking abilities
- Comfort working in a fast-paced environment
Requirements
- Ability to work remotely with a minimum Internet speed of 300 Mbps
- Willingness to respond promptly to emails, calls, and messages during work hours
- Physical ability to sit for prolonged periods at a desk working on a computer
Nice to have
- Prior experience in health insurance or benefits enrollment
- Knowledge of healthcare policy and program procedures
- Familiarity with remote working tools like Microsoft Teams
- High school diploma or equivalent
- Healthcare or call center experience preferred but not required
Project details
- Start: flexible
- Location: Washington DC, United States of America, US
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