Renewals Sales Support Representative

Project overview

Title: Renewals Sales Support Representative

Description: Renewals Sales Support Representative

Position Summary

The Maintenance Renewal Sales Support is responsible for providing quote and sales support to the Maintenance Renewals Sales Account Manager(s).

Essential Functions / Key Areas of Responsibility

• Responsible for aiding the Renewal Sales Account Manager in meeting or exceeding an assigned territories monthly, quarterly and annual revenue targets/quotas.
• Monitors the funnel of expiring maintenance contracts to create quoting schedule.
• Reviews applicable ERP/CRM data relating to expiring maintenance contracts for preparation of quote creation.
• Creates renewal quotes for expiring maintenance contracts 90-120 days in advance of expiration and secure discount approvals as needed.
• Reviews and audits renewal quotes for accuracy prior to internal submission for approval.
• Ensures CRM tool is updated regularly to reflect accurate opportunity attributes (ex. Value, Quote Status, Close Date, Opportunity Partners, etc.).
• Assists with reconciliation of CRM record upon PO receipt.
• Assists with sales cycle follow up activities as requested by the Renewal Sales Account Manager and documents relevant updates.
• Identifying applicable buying influences for renewal quotes/SFDC opportunities.
• Articulate challenges with any aspect of the renewal quoting process to applicable internal customers (ex. Renewals management, Configuration Management, Product Management, SFDC Data Support etc).
• Provide Renewal Sales Account Manager with source quoting documentation, as needed.
• Other duties as assigned to advance sales cycles/maximize renewal revenue.

Requirements

Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language

Education:

Skills:

Preferred Qualifications

Prior experience with sales lead generation in SalesForce.com CRM system.

Prior experience with invoicing through Oracle ERP.

• Strong work ethic and commitment to meet/exceed sales goals (targets/quotas).
• Exceptional oral and written communication skills.
• Exceptional resource management, time management and organizational skills with the proven ability to prioritize and complete.
• Ability to multitask in order to meet deadlines.
• Strong attention to detail.
• Self-starter/Ability to work independently while managing distractions to maximize productivity with minimal supervision.
• Ability to collaborate and work as a contributing member of a team.
• Strong math and computer skills.
• Working knowledge of MS Office (Excel, Word, and PowerPoint) and CRM applications.
• Experience creating and manipulating detailed spreadsheets to create multiple renewal offerings.
• Associate Degree in Business preferred or HS Diploma and 2-3 years equivalent work experience
• Bilingual, Spanish/English preferred
• 1 to 2 years of experience in managing the administrative component of a sale from lead to invoicing through the use of CRM and/or ERP systems.
• Experience in researching multiple systems to collect, organize and interpret data for multiple use cases.

Project details

• Start: flexible
• Location: Austin, Texas, United States, US